A group of five of us went with tickets for premium "luxury" box seats and a prepaid parking spot. The cost of that is $2000. For the top tier price of the suite and the parking spot, we expected a breezy entrance and relaxed experience. Unfortunately, our experience was the exact opposite from start to finish.
First, we sat in uor car for probably at least 20 minutes just to enter the parking garage because the entrance is literally one lane and there is ONE guy in there scanning tickets, giving directions, and directing parking all by himself. We didn't even get a real parking spot, but were directed to a random area next to a traffic barrier where any car coming round the bend could hit us.
To get in to the arena was chaotic. The entrance from the parking garage is TINY and a large crowd of people were entering all at once. There were several staff members standing around, but nobody was really directing. At one point, my 4yo son was left on one side of the metal detectors while all of us adults were on the other. The person scanning the tickets kept asking is who was entering because there were so many people there and he couldn't hear us or see all of us. It was just hectic and stressful.
We were late for the start of the show because of the parking and entrance issues, so we tried to hurry to our suite, but we were stopped about three times by staff at various points to ask for our tickets, which delayed us more because one time the group member with our tickets went to the bathroom.
They were out of the food my son and I wanted at the concession stand and what we ended up getting was basic and beginning to taste stale. It was, of course, a small fortune.
When the show was over, my husband took our son to the bathroom. The show had ended and not even 7 minutes later, workers hurried in and essentially began forcing us to leave the suite. We were still eating the food our suite paid for while waiting for our party and the workers were taking it away and throwing it in the garbage.
The show itself was fun. Prudential Center was really awful for what people pay for the box seats/suites. I would expect this treatment for nosebleed seats. They should hire another parking person in the garage, train their entrance people better, and give bracelets for special sections. As it stands now, for thousands of dollars, you, too, can experience every hassle of entering the arena and then be shoved out at the end.