We went here for my husband's birthday and everything was perfect. The vibe of the place is very cool, outside with low lighting and light music. It was bustling with energy without being noisy or too much. The food is what you come here for and it did not disappoint, surpringly we love the corn ice cream as desert the most as well which we were not expecting. Service was great we never waited too long for a drink or the next bite. Highly recommend.

The food was incredible, especially the starter of prawn with fermented pineapple sauce! We also loved the beetroot with avocado cream. The waiters were very amiable and offered helpful recommendations. The portions were huge — we ordered 2 starters, a 2 mains, and side for 2 people and it was too much! Only 4 stars because the host was rude and aloof. We arrived and he just told us “stand here” without explaining anything. We waited for about half an hour, before asking a kind waitress who helped us out and brought us some drinks while we waited. I would give 5 stars if they improve the welcome process, as it was seriously off-putting.

By far THE best restaurant we went to in all of Tulum. The food is spectacular and the portions are huge (I would have been fine paying the same price for half a portion). The tropical ceviche was amazing, I think it was the best ceviche I had in my entire life and I’ve had many for sure. It had the perfect balance between the acidic and the sweetness coming from the coconut milk. It was beautifully presented in a coconut and came with delicious tropical fish. You could tell that the fish was fresh. We then had the octopus and the pork costillas with Yucatán honey and just WOW. The whole night we had the wow effect as we received an explosion of flavors in every single dishes. The octopus was perfectly cooked and just grilled so you could enjoy its whole taste. The pork ribs were so soft they melted in my mouth and you could pull them off super easily. The honey coating was amazing and well balanced, not too sweet. And finally, (as we didn’t know how big portions were) we had aubergines on the side and they were beautifully cooked and seasoned. We had 1 entree and 2 mains but I think one of each for two is more than enough as we were feeling so full at the end. We finished off with a corn ice cream and another spot on dish and it was perfect to finish our meal / digest and its taste was original and very different from what we are used to - we loved it! Thank you so much Hartwood for such a great culinary journey!!

Amazing food, drinks, and vibe! We had the tropical ceviche (AMAZING), grouper, octopus, beet, and salted honey cake. We could have done without the beet, but everything else was mind blowing. We walked in around 5:30 on a Wednesday and didn’t need to wait. Our server excitedly shared that they take cards, but to our surprise didn’t disclose the 5% fee. Luckily we noticed it on the check and grabbed cash. I thought the service could have been better, but all around an incredible experience and meal.

Never thought I’d love a woodfire fish so much! We had the Mero Mariposa. This is a big thing for me to say since fish isn’t my favorite. The surprising big star was the Beets, amazing! These are a must. Highly recommend this place to anyone in Tulum, would happily come back. On the not so great side, and as a recommendation. The cocktails were ok but not great, I had 3 of them, they were too pricey and ended up feeling I would’ve preferred wine or beer with the meal. Overall the restaurant shines on the food but feels too pricey for the comfort it offers: bench seats, tables too close together, and it felt very very hot, even at night. For $170 (for dinner for two) it’d be great if the experience was improved on the comfort level. I do expect more at this price point.

Incredibly fresh seafood and environment. Their menu changes depending on what’s available locally. We go their fish cheek appetizer and can say was definitely a dish I’ve never had before. Melt in your mouth texture and blow your mind flavors. Would say their appetizers were the highlight of the meal and the mains were good but lacking a little more flavor. A must try if you’re in Tulum!

Beautiful dinner! We had the fish neck, gambas as starters and highly recommend both. Main was catch of the day with tomato salad. Tomatoes were great but towards the end getting too salty. All cooked in open fire grill it was brilliant. Atmosphere was lovely, visited tulum during low season but this place was packed! Recommend booking in advanced

One of the best dining experiences of our lives. Arsen was a magnificent server with intimate knowledge of the dishes and made us feel incredibly welcome and special.

My husband and I simply loved everything about this place! The staffs were attentive and friendly. It was easily the highlight of our trip here in Tulum. Their seafood was very fresh and flavorful. I highly recommend to try their honey pie, it is the best pie I never had! The ingredients are simple but the flavor is so sophisticated and memorable. We will definitely be back!

Was lucky enough to walk in although this was after the busy season. I highly recommend making a reservation but since I was alone I took my chances. The staff were super friendly, and gave some great recommendations. I will definitely be recommending this place.

Nice vibes, great staff and delicious food. We did go a bit later (8.30pm) and they had already ran out of some of the more popular dishes so make sure you book early to get the full choice

This was the only fine dining we did in Tulum and it would stack up anywhere I’ve eaten in the world. It was pricey (about $150 USD per head) but that’s including a few nice bottles of wine and we definitely got our money worth. The seafood was the best I had in Mexico and everything was insanely fresh

The grilled fish here is amazing. Price is not low, but the quality is great. The Mayan prawns come with a sauce of peanuts and pineapple which is very creamy and smooth. The octopus was grilled to perfection and finished in the wood oven, and had the perfect texture and crispiness. Leave some space for dessert; the honey and chamomile cake was a great ending to the meal. You can see the cooks at the back cooking everything directly on the fire, and if you go there late enough in the evening, the atmosphere is very nice, with soft dim lights and candles around.

As others have said, this place is definitely a splurge, but so worth it. The best octopus I've ever had, and an amazing whole grilled fish (mero de mariposa). Their honey pie dessert with chamomile cream was also unbelievably delicious. Really beautiful outdoor setting and you can see the chefs cooking on the open fire. Great, attentive and knowledgeable service. Recommend bringing water as it's nearly 200pesos for a bottle, and be aware that they automatically add 18% service (which we were happy to pay). We'll remember this meal for a long time!

Visited Hartwood in December to celebrate a birthday. Upon arrival, we were greeted and told to wait at the front along with +10 others who were also waiting for their table. We waited almost 40 mins for our table even though we had a reservation but we saw people get seated just walking in. We were able to order drinks while waiting but ended up finishing our drinks before we were even seated. There also seemed to be some confusion on who our server would be so it took a while to place our orders. Once we ordered, the food arrived quickly and was sensational. The flavours and presentation were amazing and were so unique- our favourite was the fish collar. Overall, the food was fantastic but service at the front could be more organized as it would have made the experience better.

The food was absolutely amazing. The only downside is that it's a bit pricey. But I feel that it was well worth it. Our waiter was very attentive and did a fantastic job describing the entire menu. We got the tostados with raw tuna mix on top and tropical ceviche with raw red snapper. Both were amazing. The sauce on the raw tuna was a great start to the meal. The citrus sauce in the ceviche was refreshing as well, and I could literally drink the broth from how good it was. For the entree, we got the grilled red snapper filet with grill mix vegetables. It had great flavor. One comment would be in reagrds to deboning the snapper a bit better. I had 4 bones in the filet. The beet with avacado crema is a must. It is one of their signature dishes, and it was one of the best thing I ate there. For drinks, we got the passion fruit mezcal margarita. Really good balance and flavors.

A very popular mexican fusion restaurant with an interesting menu. We was lucky to get seated before closing time during the off season with very little wait as we didn't book in advance. The dishes and cocktails were amazing.

Had dinner here yesterday. Nice ambiance and really good and friendly service. The food was really good. We had the gamba’s and tostada as appetizers. Especially the gamba was very tasty!! Afterward we had ribs and red snapper. The ribs were extremely tender and tasty. My husband loved it. The honey pie for dessert was also perfect. Not too sweet. the food just comes very quickly and therefore do not expect a long evening out but this appears to be a cultural thing. Cocktails were very tasty and the waiters really help you with your food and drink choices. Lovely evening!

We had dinner at Hartwood last night and it was nothing short of incredible. Our server Cassandra was so lovely and really helped guide us and curate our dinner. The Gambas were LIFECHANGING. The cocktails were incredibly delicious and so well crafted. We ended up swapping our seats for a spot at the bar because they were so fun and nice. It did take us a bit of time from our reservation time to actually start our service but we sat at the bar and enjoyed our cocktails. The ambiance is lovely. The food is on the more expensive side but we found it well worth it for the entire experience. Can’t wait to return and enjoy Hartwood again.

Cozy outdoor seating. The food was fresh and tasty. Highly recommend the roasted beet. Everything was really good and the staff did a great job. Thank you to the host for making it work, even when we were wayyy past our reservation time. Best restaurant in Tulum hands down.

Amazing place! I emailed the restaurant couple of days before my trip to Tulum and was in luck, getting a reservation for a Saturday night. Place is rustic and plain, cocktails were great and service was attentive and cordial. In terms of the food, the dishes we had were very interesting mix of flavors and textures, some items I’ve never even heard of. All local, all fresh, lots of flavor. Highly recommended, but book in advance. Would I qualify as the best meal of the trip? Maybe, but then again Tulum has great places so it’s hrs to tell. You will find things you won’t find in other places though and that alone is worth the experience

If I was choosing my last meal on earth, Hartwood would be hard to overlook. Hartwood is certainly one of the most flavorful restaurants in the world - the only other that delivers the same level of flavor is, (Michelin Starred) Gymkhana in London. Im certain everything on the menu would be delicious, as everything we had was good enough to fall on the floor in joy. Ill be back :)

Seriously good! Really good value, delicious food and drinks and great vibe. We had two mescalitas and a ceviche for I think 350 pesos as a deal. There was an amazing band too plying great jazz to a small intimate group of us. Would highly recommend!

Great atmosphere, food and drinks. Tacos with fish and octopus were incredible. Tuna steak also very solid. 2x1 happy hour price for delicious mezcal margaritas until 9 pm - dangerous.

Absolutely love it! We went in just for drinks, the Mojito and Rising Sun were delicious. We decided to get some dessert and chose the ice cream with fried pancake and ugh it was just so good. The staff were also lovely :)

Cute seafood and drinks spot with the vibe of “Old Tulum”. Great seafood taco options and spicy sauces. Fun place with cute decor. Service of just 1 server for a busy restaurant was stretched thin but friendly and helpful.

This place is so so good ! The number of reviews don’t do justice to this place. Authentic, delectable, appetising, exquisite! Overuse of adjectives to emphasise how good the food really is. Don’t miss this. It’ll be worth it! Also, one the places that does really good seafood tacos.

Amazing restaurant. We had our best tacos on our whole trip at this place. The prices are very fair both for food and drinks. Would definitely go again!

To sum it up: just try it ! Very good cocktails and very good food experience! The fusion between Mexican, Peruvian and Japanese tastes makes a very fine menu ! We were 7 and everything we tasted was good ! Also the staff was very nice with us ! One of the best food experience in tulum for a fare price 😋 Merci !

Amazing food, incredible service and great tunes! The choice is great, options for dishes we hadn’t seen anywhere else. Took the risk and it paid off - Costas were incredible! Juan and Ronnie, thank you for a great night

The food is amazing! We went only for drinks and ended eating some great tasting food. Drinks were also so delicious. The atmosphere is great. I obviously love it! The decor is welcoming as well. Staff very friendly.

The place is amazing. The cozy interior, the super friendly staff. The dishes were literally the best we had tried during our week stay in Tulum. We had cocktails, tacos, ceviche, tuna tiradito. It was absolutely delicious! Highly recommended to visit!

Excellent food amazing service and very reasonable prices!! Definitely enjoyed our time here and would recommend to anyone PS - Margaritas rock as well!

We had the best experience here- staff were friendly and attentive, food was 10/10, and the cocktails were delicious. Manuel went above and beyond to make us feel at home.

Nice place to hant out, everything is OK, but nothing is WOW. Good for a drink and chill out.

Arrived when they opened and the atmosphere was quiet and relaxed which felt nice with the sea and ship theme. The service was a little long but I didn't mind because of how relaxing the atmosphere was. The tacos were delicious, my favorite was the shrimp. Definitely a spot to check out if you're looking for fish tacos or specialty / different tacos.

Truthfully the worst tasting food we have ever had in our lives… The visual aspect is phenomenal and you won’t see anything else like this. But the food tastes absolutely awful. I am all for trying new foods and experiencing other cultures, but this was beyond bad. We looked around and people at other tables were gagging trying the food as well. We paid $110 USD/person for the 20 course tasting, and you could not pay us to go back. 10/10 do NOT recommend. Spend your money elsewhere.

Absolutely amazing. So creative. Chef walks edges with his creations and they all evoke feelings on the environments in which the origins occupy.

The exceptional experience of this restaurant was beyond expectations. From the first taste to the last, my mouth was doing cartwheels!!! I can honestly say I was not disappointed by a single bite from the 20 servings. Upon seeing the first serving I was skeptical about receiving enough to eat as each portion is a single bite, some two bites to be polite with a mouthful. But, there was a bite or two left at the end of dessert as we were all stuffed. The timing of each serving was perfect and gave your palate time to savor each morsel before the next. Our “waiter” for lack of term, was lovely and knowledgeable as he explained in perfect English every detail of each dish. This was a wonderful experience and I highly recommend it.

The food is outstanding by itself; the experience provided by staff and management truly take this to a new level. Cannot recommend this enough. 21 course meal with a journey wine pairing was perfect.

I have traveled the world and eaten and the most exclusive restaurants and this is easily the best dinning experience of my life! 22 course tasting menu with wine pairing, every single bite catered with incredible attention to detail, creativity, presentation and every single one will blow your taste buds away! Le chic deserves all the awards they have gotten and more! Thank you for such a memorable and meaningful experience!

An amazing culinary experience! Every dish is a work of art with exquisite flavors.

This restaurant is amazing. The best fine dining experience in Cancun. They have some of the most beautiful presentation for their dishes that I have ever seen and it was all delicious and unique. That being said if you are a picky eater or have texture issues this may not be the place for you. But if you are open minded and enjoy complex flavors this place is must! Make sure you make reservations well ahead of time. It’s nearly impossible to get in last minute.

Dinner was excellent. Service was beyond any thing I could imagine. Each course was unique and different. It does challenge your taste buds. The flavors were outstanding even for things that I would never order at another restaurant. This was our third time here and we will definitely be back.

Outstanding presentation, flavor development, and combinations. The service and explanation of each dish was a fun journey through México. We did the Mexican wine pairing, which was excellent. This was our 3rd Le Chique visit.

So we were not staying at Azul. We were staying on Isla Mujeres and I did some research into the best restaurants in the Cancun area. I decided to make a reservation at Le Chique even though we had to take a $30 ferry and $70 cab to get there and back. We were notified a couple weeks prior that there would be guest chefs the night that we booked our reservation. I was fine with that as it was my birthday and I figured it would be an even more memorable experience. Well, the entire experience was above and beyond anything I could have expected. First we arrived and were treated like guests. Given free drinks while we waited for our reservation, multiple people checked on us multiple times offering more drinks. Once we were walked to the restaurant I was blown away. They gave us the best seat in the house for my birthday. We were seated in the Dom Perignon wine room. Again... we were not staying at the hotel, we did not pay extra. They just recognized it was a special occasion and took care of us because it's what they do. THE SERVICE...Holy hell. Amazing. The food... Spectacular. There was not a particular flow where one dish led to the next. Instead each bite kept you on your toes and led to question after question for the waitstaff who just got the menu yesterday. Please go with an open mind and enjoy this rare culinary experience. This is a true food meets art experience and when it's all over you will wish you could go back tomorrow and do it all again!

Amazing multi-sensory culinary experience! Every dish was perfect both in terms of presentation and taste. The wine tasting is definitely worth it as it fits well with the dishes and adds something extra to the experience. Our waiter and sommelier did an amazing job taking us through our menu. Special thanks to our fantastic waiter who accompanied us from and to the lobby to get our taxi and who made our whole dining experience very enjoyable! At the end we even got a tour of the kitchen to meet the people behind those incredible Michelin-quality dishes. This is probably my favorite restaurant in the world!

A 20-course fine dining experience for a little over $100 usd is a pretty good deal imo. However, it is only worth it if you can eat a lot because only then you will be able to enjoy all the food. First off, we get a mezcal cocktail with some popped jelly and some spicy salt on the cup. It has a smokey flavor, tastes okay. Then, we have margarita in a chocolate covered in gold. The next couple appetizers bring in a lot of texture and flavors. I really like the walnut with chocolate, truffle, and foie gras. it is really delicious, a little sweet, a little savoury. One thing that I don't really like is we have to use hands for the food. The fruit salad with cheese powder, citrus sauce, and chili with butter paste is really interesting and I like it a lot too. The homemade tortilla with beans wrapped in a leaf with ant eggs and chileatole sauce is very earthy. Next up is the seafood. This is my least favorite part because I'm not a big seafood fan, and also a couple of the dishes are raw. And I think for this price, I expect some sort of substitution if the guest can't consume raw food, but there are only 2 substituted dishes and the rest is just taken off. I got cooked octopus instead of raw seafood with some creamy sweet and green sauce that is really tasty. It is a little sour and has a hint of spicy but I still like it a lot. The other seafood dishes are okay, some not that good. The beef cooked with plantain is really amazing. You eat it with warm blue corn tortilla. The meat is very tender and the plantain paste is really delicious. For dessert, the chocolate ball with ice cream and guava is yummy. The crepe with sea salt ice cream is a little too salty for dessert imo. The chocolate pop rocks caramel is good as well. As this point, we can't really eat anything else anymore so can't give accurate reviews on the chocolate tower. Service overall is good. It is located in a very nice resort.

I would like to say the weather was gorgeous and the resort was beautiful. The restaurant staff was very attentive and clean. The reason I’m giving this two star review is because of the lack places to eat lunch that was not a buffet. We also came back to our room one afternoon and had water leaking from a light socket in the ceiling. But, the icing on the cake was when Marsha at the jewelry store threaten to call security on us because we wanted a refund on a “black diamond” ring we purchased had stones falling out less than 12 hours after purchase. I have purchased higher quality cosmetic jewelry at Target. Beautiful place, great service, decent food but for the price I will be looking elsewhere next time.

The resort was very nice. The location and the beach was beautiful! Loved the service provided in the room was awesome!! My only gripes were that they don't serve alcohol at the beach, The only serve Corona beer, and the buffet could have been better. The food by the pool bars was much better. The place is humongous so if you're going to try to see all the beach bring comfortable shoes. Outside of that, it's worth coming to. It's a nice resort!

I'm vegan and had no issues with my stay! The buffet always had a section with a lentil dish, chickpea dish, veggies, rice, and filtered through other options like loaded zucchini, cactus leaves, and other options which were all vegan. Also the potato wedges and guacamole were delicious. When you get to the resort, go to customer services and they will give you a note explaining your dietary restrictions and if you show this to any host, waiter, or chef at the buffets or restaurants they will let you know what you can eat and often times they'll even make you custom dishes. I highly recommend giving tips when they do this because they will go out of their way to assist you throughout your stay whenever they see you. All the workers were super nice. The vegan options at the 24-hour buffet only had fries/wedges and guacamole, and a bunch of fruits, but I was very happy eating just that after a late night out. I'm not gluten free but they also had a separate section for gluten free breads and dessert. The resort was very pretty too and the beach was stunning. The resort is quite large so be prepared to walk, or they also have shuttles from section to section. One note: I wish they didn't have the dolphinarium.. I didn't know they had it but accidentally stumbled across it when I was exploring the resort. The pool is quite small.. I feel bad for those dolphins.

My husband and I thoroughly enjoyed our time at Barcelo. We loved having the adults-only resort experience while also having the access they provide to the numerous other resorts and restaurants along the beach. The pools are great! We started with a room that was ground level along the pool-river but ended up switching to one of the VIP rooms higher up with a view! I loved having a hot tub overlooking the ocean right from our balcony. Great room service and amenities. Received a very good massage in the spa.

Guillermo Hernández y Silvia del Buffet Beach were welcoming and attentive - they get an absolute 6 out of 5 stars. They made our breakfast very delightful. For the rest of the hotel, it should be disclosed that it is a tier setup. This is not an “All-Inclusive” in the way that we are used to experiencing. Once you arrive at the hotel there are premium upgrades that allow you to enjoy more of the basic amenities that are not offered with the original booking. It is a beautiful place with a large beach but just be prepared to pay for anything more than beach access and buffets. It is more aesthetics than experience/service focused. The staff at the food centers (including restaurants) are all endearing and give great service. They alone make your stay better.

Just got back after a lovely stay at this resort! We were here for 5 days with 8 adults and one baby. Everybody had a blast. Beautiful beaches and huge property. There is something for everyone. Being a vegan, and we also had 3 vegetarians with us, I was very nervous about the options we would have. But I was surprised to see a vegan section at the buffet! It wasn't the biggest section, but still was very nice that they accommodated. No vegan deserts unfortunately, so I had to eat fruits (which wasn't a bad thing). They also have almond and soy milk which was great. They also have lactose free milk. Very accommodating. Restaurants were not great, except for the Japanese one, where we had a blast! Again lots of options for vegans and vegetarians. We had access to three other properties (tropical was closed). The Colonial property's buffet was better than the other properties and this is where we would go to for breakfast everyday. They made the best soy milk cappuccinos! See photo. The only negatives I would say where the pool was really cold, so not much people were in there. Wish it was heated. Also, there weren't much activities going on. The resort was more laid back (which we were fine with). They have so many kid friendly play areas which was awesome for our one year old! All in all, if you're not very picky about food and there for the beach and the warm weather, you will have a blast!

3rd time coming here (me and my family come every year) Everything is great. The beach is fabulous with lots of fish and turtles and corals. Great for snorkeling. Great food, everything is clean. I give 4 and not 5 because of service/room service. They do everything fine your first few days, but then get lazy and stop. I love this place, and enjoy coming back, but we request some more water bottles for our room because there is 3 of us and we brush our teeth with the bottled water (because sink water is dangerous for foreigners). Didn’t get any for 3 days that we asked. Also wish they would have a Japanese restaurant option with no hibachi. Other than that, everything is great and delicious. I definitely recommend coming here for a vacation! Warning though, sometimes the food can get super salty or super bland out of nowhere.

Excellent service all around. Delicious restaurants with very attentive servers. Especially loved Mexico Lindo! The food was phenomenal, and Salvador Poof and Miguel Lopez attended to our every need. They were so pleasant and courteous! We had a table of six adults and another table of six children, and they treated us all SO well!

I really wish zero rating was an option. This is the worst hotel I've ever stayed in. This is not a 5 star hotel, the rooms are old and out dated the bathtub was moldy and dirty, when the maid came to clean she never cleaned the room she only remade the beds. The food is horrible, I could not wait to get back home and eat some real food. I came with a group of people. Many of them got food poisoning. To make matters worse the power and the water went out in all the properties for an hour on Saturday people were literally stuck in the hot elevator for an hour and the staff had no sense of urgency to help them get out. The power also went out again on Sunday. The front staff and managers are rude and don't know the meaning of customer service. I booked reservations at some of the specialty restaurants on Friday, however one restaurant we had to pay $20 per person which was fine. We booked this restaurant for Saturday the young lady explained the dress code when going to the restaurants. However we could not make it to dinner on Saturday. Upon me checking out the front desk told me I still had to pay because I was suppose to cancel within 24 hours. How is that when I made the reservation the day before and the young lady never mentioned anything like that when I made the reservation. So I refused to pay for something I never used or went to. These people tried to hold me hostage for $40 they called the security and told me I could not leave. I could not believe this treatment after all the money I spent on this subpar room and board. So needless to say I had to pay for something I never used. I would tell anyone run far far away from this resort its not worth the money and aggravation. The grounds are beautiful, but that's about it

Horrible Food! I gave two stars for the staff. They have excellent staff and that's why this place is still running. Lots people were getting hurt from the rocks in the front beach area. The buffet was horrible for the price, restaurants were decent but would not let guys sit without full pants. No Concierge what so ever, even for premium suite as stated on website. Most people couldn't eat at the restaurants because of reservation problems. There are way better resorts for the same price. Pros: Location, Palm Trees, Vacant Chairs. Excellent Staff Cons: Horrible Buffet, Rocks in the water, people getting hurt from beach rocks (kids ended up in wheelchairs), horrible room service food, no one at the reception No one picked up the phone if late, no one made an extra bed until midnight, keys don't work multiple times a day, so walk all the way to the lobby. If rained, big puddles in the room, some room had water gushing from the ceiling. My old dad had to walk all the way to the lobby to get the key fixed multiple times a day. In short, you are on a vacation, why would you deal with these things. Better stay somewhere else.

The resort is great. Rooms are clean and spacious. The resort has a good overall vibe. lots to do and check out. Food at the buffet is good and the alacarte restaurants are good too. The bars are clean organized and quick to make drinks. Remember tipping goes a long way to making it better. Plus who could be upset when you are laying on a beach in the sun.

Fabulous resort and loved the staff as well! The front desk definitely needs more staff as upon arrival we waited 2 hours in line to get checked in! Other than that it was an amazing trip and resort! I would recommend it! Very kid a kid-friendly resort and an adults-only attachment if no kids! Many activities on the resort cost extra so make sure to factor that in when booking, this includes all activities outside the resort, jet ski rental, golf after a certain time, and other activities on the resort also have fees. Do not buy anything in the resort gift shop as prices are very inflated, go to the local shops on the resort. I paid 60 dollars for a small bottle of sunscreen vs 20 for 2 larger bottles at the local shop. The room was nice but not worth the price in my experience but overall I would go again!

Had an amazing stay for my first visit. Room and service was great. Maybe as a suggestion have more bar staff on hand as it was weird around the pools to have to stand in long lines with one bartender usually. Food was as I expected at an all inclusive but I was happy with it. The grounds were kept in great shape which says a lot as it is a lot of work to maintain such a huge area. The staff for me was a 5 star+, so accommodating and helpful as my Spanish is limited. Overall loved our stay and will be booking for next year also.

Just got home after a wonderful week at the Maya. Beach. The resort complex is massive so be prepared to walk or take the double decker bus. That being said it offers a family everything they need, although at an extra cost in some cases. It was great being able to attend Mass at the beautiful airy church. It was said in Spanish but there was a translator for the sermon. Our last night was at the amazing Japanese restaurant which was both entertaining and delicious. Food at the buffet was good and we enjoyed the convenience of the beach grill for lunches. The beach and pools are awesome and we received great poolside service from lovely Irene. There was always something on at the theatre in the evening to keep us entertained. Value for money it was a great week. Definitely a family resort!

Loved our stay at Barcelo Maya Beach. The great parts: Ivan Uh and Carmen Ramirez at the breakfast buffet are AWESOME! The level of service they provide is great. Ask for them when you visit. Ivan knew us all by name. Cannot say enough good things about how welcome he made us feel. Alberto at the dinner buffet was incredible too. Friendly and welcoming. The room was clean and with damp rid and a fan from home is stayed pretty cool. Housekeeping was excellent. Oscar did a great job for us! They all work hard at this resort to keep things nice. Beach is beautiful and pool is perfect. Grill at the beach has a wide selection of food, not sure how anyone would leave hungry. Steakhouse was tasty and loved it. Tokyo Hibachi was good but small portions. Not allowed to ask for more or change up the meat options. Asked for a replacement appetizer and never got it. Would go there again but then to the buffet later to fill up. Thank you Karina at guest services for getting us into the steakhouse for a birthday. The not so great parts: Fridge in our room was not cold enough. We uses ice in our sink to cool down our bottled water. Need more bar tenders at the pool bar. They are overloaded with people. Friendly but overloaded. Chair saving at pool was a problem. Families could not find seats while many sat empty for the entire day with a single towel on them as a place holder. Front desk wait was horrible. Need more staff there. Guest services was good but getting into specialty restaurants was a task. Karina was very helpful but it took a few trips there to make it all happen (we had 3 reservations). We would to go back. Many of the reviews are a bit extreme. Good food, good people working who want to assure excellent service.

Beautiful beach, pretty good food, great staff. Pretty much everything you want from an all inclusive at kind of a mid range price level. Clean, easy to access and very safe. We left our bags on the beach for hours and no one took our seats or belongings. Great snorkeling too, make sure you bring some equipment because their rentals get snatched up pretty quick.

We went to the resort in a group of 11. The resort is beautiful, very clean and nicely spaced out. The beach is awesome with strategically placed palm trees for some shade if needed. The food was good. We are not really complainers when it comes to food. Large selection (as a Canadian I definitely missed my bacon in the morning, which they only had one day) but that was definitely not a deal breaker. I also wish they would label the spicy sauces etc What I was disappointed with was the staff. I guess 1US is not satisfactory anymore and this was not from one group but watch of our family gave a tip. Sometimes 1US sometimes 20 pesos and sometimes 50. If you gave more you got your drink quicker and they remembered you if you didn't tip each time. There was time at the buffet when we had to flag someone down just to get a coffee or a spoon and this happened when the dining room wasn't even full. All in all a beautiful stay but for that price I won't be returning.

Irene provided excellent pool service during my recent visit to the pool. Not only did she keep the pool clean and well-maintained, but she also went above and beyond by bringing me drinks while I lounged poolside. Her attention to detail and dedication to ensuring that my experience was top-notch was truly impressive. Irene's friendly and professional demeanor made me feel valued and taken care of. Overall, I had a fantastic time at the pool thanks to Irene's exceptional service. I would highly recommend her to anyone looking for a reliable and friendly pool attendant who goes above and beyond to make sure their guests are happy and comfortable. Thank you, Irene!

It's advertised as a 5 star hotel but very far away from the 5 star standards in Europe. Would be more like a 3 star hotel. Plus points: - The beach and pool area are beautiful - The bar is nice, good choice of alcohol people are friendly - The bed is confortable Negative points: - The reception is not competent, they charged me the wrong amount and then I had to come several times to the reception to solve the issue they created. In a 5 star hotel, you expect a better service. - The food is of very low quality, not refined taste and deserts are not eatable. - The rooms looks like 80s style and are old. We had water leaking from the roof and a leak under the sink. - The wines included are not good at all (this is a shared opinion from other people I discussed with)

The staff is amazing! There is so much to do for adults and families. Food is not great but it is very good and there is a wide variety to choose from on the buffet. The mixed drinks are average. A little to sweet for my taste but if you are into fruity alcoholic drinks, this is your place. The resort itself is the cleanest I have stayed at. Highly recommend!

Excellent place to stay, attention was awesome, food was superb. Everyone went above and beyond to make our stay pleasant. It was a nice surprise when my kid got sick they had an hospital 24/7. Will surely come back. The only thing I can complain about was about the beach, that wasn’t as clean and it was rocky in most places. But we had a good time anyhow and went in with the kids, we were able to notice bunch of fish swimming around us which was really nice… a LOT of fish. Really enjoyed that experience.

What wonderful place to stay at! The people working there were super nice and accommodating. The beach was beautiful. There were shows every night. All the alcohol you could ask for or want. The room I stayed in was nice. The swim up bar was fun and easy while in the pool. You saw birds and big lizards constantly around there. The food options were amazing. They have everything you could want there with a small casino, a mall, and so many vendor stands. There was also an on site urgent care, and an escape room. But my suggestion is book the escape room your first day because they stay so booked up. Loved my visit and will definitely visit again.

Beautiful place. They did a good job to make it perfect. I didn't like the service desk how they handled my reservation issue, and it's not resolved. Also, the room is not all that, for the paid money it could've been better.

I will preface this by saying this is my first trip to an all inclusive. Make sure you pack your non skid shoes, some sick individual designed all the walkways and dining areas with super slick tile, so you have the very real possibility of falling with every step you take. There is very little communication. I don't feel it's due to the language barrier, they just don't tell you anything. Compared to a cruise where you get information daily or hourly, this is completely different. For the most part, the staff are helpful and friendly, but you always have a couple of individuals that aren't. The rooms are nice enough, but the bed sizes are not what they claim, if they claim a queen, it's a full. If they claim a king, it's a queen. Keep that in mind. My sheets had stains on them and the handle for the sliding door to get to the balcony was missing. One of the sinks was stopped up and the light in our bathroom didn't work The food is okay, I don't think it's anything spectacular, it's not the worst either

My expectations were short lived, since the arrival. 1.5 hr wait time for the transit from airport. When arrived the concierge took time to look through his lists and appeared to have problem to find a room for me even though I have booked the trip 2 months in advance. Then he gave me 1 bed room instead of 2 beds as I booked. After my complain I was told I can get 2 beds room in 3 days which did not make any sense moving over to a different room 2 days before the departure. Service not great at all, wherever I went I felt that if I don't tip then I should not get proper service (staff has focus on other things than serving) Location was nice, big resort, great for water activities and lots of walking areas. Entertainments so so. Food did not impress, big line-ups at the buffe areas. Great coffee Enjoy your stay but do not expect 4.5 plus*

The resort is very large. This was our second time here. Despite being fully booked the staff did a great job keeping everything tidy. Rooms were clean, a little dated but still nice. The beach was nice, clean and plenty of sun or shade depending on your preference. The dining left much to be desired unfortunately. Possibly due to being extremely busy. The a la carte restaurants were very good, the buffet not so much, at least not as good as 8 years prior. Overall a great time , relaxing and enjoying the sun.

Honestly, we couldn’t have had asked for better service from Armando Reyes! He was phenomenal! Very attentive and gave my friend and I world class service. He has really set the bar high for our experience and expectations! We enjoyed his energy and service that we would come visit him every night! Thank you Mr. Reyes for Buffet Beach, you made our stay very special! Gracias!

Amazing place to stay! The beach is beautiful, service has been wonderful. The rooms are dated and could use a refresh but are very clean and clearly cared for. Aide Varguez was our server most of the trip at the pool bars, she was very kind and helpful always stopping to chat with a smile on her face. Aide definitely made our trip special and went above and beyond. Thank you Aide!

You can summarize this place as, good installations, regular food and bad service. I asked for Tropical hotel, when I arrived i found out they moved me to Beach hotel. I asked for connected rooms, they didn’t have them ready until a day after. They did moved me, as a “favor” and until next day. They wanted me to charge me extra to “open the doors” (I guess you can imagine the kind of place this is). Some of the people are making their best effort to do a good job, but the culture here is not about service. I don’t think this place should be a 5-start resort, but I guess having your own arena or dolphinarium took it there, not necessarily service. I am still here for the rest of the week (already pay for it, so we would try to enjoy anyways) but would not recommend it

Yazmin Flores was wonderful! Always by the entry to the buffet restaurant and ready to take my gluten free order. She remembered me after the first day. Was always friendly and helpful. The beaches were great, beautiful sand and gentle entry to the ocean. No big drop offs so you could walk far out. Room was dated and bathroom was small. Not a good layout to accommodate multiple people.

Just finished up an amazing vacation again at this resort. It’s our 5th time returning. One of the highlights of our trip is breakfast every morning. The food is always fresh and amazing and so is the service. I’d like to add to that and say that Ivan Uh and Carmen Ramirez are the best servers/waiters around. So, so professional and friendly. Always greet us with a smile and are quick to bring us our coffees each day along with impeccable service. I cannot tell you how much Ivan and Carmen make our stay that much better!!!

My hopes were high for this resort, but sadly, my stay started off poorly with subpar services and even falling sick. Then, I met one of the staff here by the name of Claudia, possibly the manager. She was very attentive and genuinely concerned and cared about my positive experience here in the resort.. and she completely changed my experience. Thanks to Claudia, I now see this resort in a new light. I'll gladly recommend it to others and look forward to returning. A big thank you to Claudia for making my stay memorable!

Overall, we had a great vacation. Don't think going to Mexico is cheap in any way. If you stay within the resort or a resort activity, you will be buying items at almost a 2,000 percent increase from its real value. Look on Amazon if you find something you like to order it, and it so be home waiting when you get back. Drinks are water downed. If you are looking to catch a move, relaxing buzz without the full belly of sugar. I suggest just asking for shots. The premium upgrade is not worth the cost. It is not bad, I suggest finding a way to get them to give it to you. Staff was always helpful and friendly. Not always prompt, though. We had a nice vacation overall. To many kids for us, if we come back, we will be staying at the Adults Only side, which by way is the best area, nicest and has everything included from what we saw.

Guillermo Hernandez was our breakfast server. He would greet us every day with a radiant smile, he served my family of 23 from day 1 and has given us a great great time. We cant thank him enough for all the beautiful memories we have made at barcello. Exceptional service and amazing attitude.

If you want to get away from tacos…come here! We had seafood soup and a platter, both were great. The soup was rich and plenty of seafood. The platter was delicious, especially the fish and lobster. The fish was crispy in the outside and tender in the middle. Because of the seafood platter the food was around 1000Mx with tip included. We also had a margarita, beer and coffee.

Excellent place to have a meal. Food was awesome, the waiters speak good English, and have a great service. All in all a successful experience making this a "Do not miss" spot!

Super friendly and quick staff. Seafood was great. I recommend the tacos and lime soup.

We had dinner at La Cueva del Pescador and it was great. We ordered the entire grilled fish and grilled squid. The portion was perfect for two people to share. It came with steamed vegetables and rice. The food was fresh and well-seasoned. We were told the grilled fish would take an hour but it took only 30 minutes. They also gave us complimentary tostadas with salsa before our food came. The menu was in English, and the bill totaled 580 Mexican pesos including a beer and a bottle of water. Highly recommended if you're a seafood lover.

Several types of fish to choose from. I narrowed it down to the snapper and grouper. You can’t go wrong with either of them incredible.

Delicious lunch! Lime soup and chicken quesadilla with guacamole. Family friendly with live mariachi band!

Had an amazing experience here. Super cute ambiance, delicious food, friendly service and great drinks. Ceviche were so yum and it’s a must try. Mango margarita was just out of the world. This place was recommended by a local and it was worth the visit.

Service is very good and friendly. My favorite was seafood soup. Fried fish was fresh and tasty. A pitcher of Margarita is highly recommended.

Visited after snorkeling with turtles. Lovely place. Attentive and friendly service. We ordered chicken tacos, fish tacos and chicken quesadillas. Food was amazing and bolstered with many chips and dips (freshly made chips). Quacamole was tasty and better than any I have had before. Would recommend

Good food and affordable prices (esp. compared to the beach restaurants 100 m away). Fish Ceviche and vegetarian nachos were good! Home-made lemonade as well. Parking possible in front of the restaurant (also if you want to visit turtle beach). Regular price: 40 MXN/hr or 100 MXN/day. When eating in the restaurant parking us less expensive (20 MXN/hr).

We had a delightful experience at a restaurant with standout ceviche and a nicely paired salad, both showcasing quality and freshness. The value for money is impressive, matched by a clean setting with ample shade. Conveniently, parking was just a two-minute walk away. Among the places we've dined at in Mexico, this one shines brightly, possibly the best for its combination of great food, ambiance, and overall value.

This place is a must go! Food, margs, and service are all top notch!

Our snorkeling guide recommended this place for authentic local food and the place didn’t disappoint. We had freshly caught fish grilled with garlic, horchata, and tortilla chips with guacamole mole, freshly made lemonade and shrimp tacos. All the dishes were delectable. The price all together was MXN 750.

The foods great here. I really enjoyed the fresh salad dip and chips. The margaritas were delicious too. I got the shrimp tempura tacos and my husband got the steak tacos. They tasted great. They also offer fishing trips here and will cook the fish after. It cost 200 usd for 3 hours

Food was delicious, place was super cute prices were very reasonable and staff was very attentive. Excellent salsa and chips too. Definitely try the fish fillet it's divine