(Translated by Google) After calling more than 7 times and getting a ring a lot, at 8 today, 11/12/2019, it does, and they give me a machine in which they ask me to dial the extension number, and if not You know, keep waiting, right now I've been waiting for 56:34 seconds to hear them tell me during the call: "your call is in a waiting queue." It's embarrassing that with the taxes they charge us, all the staff they have hired me Wait 1 hour and whatever I need to get it... that's if they don't hang up on me first like what happened to me a few months ago, SHAMEFUL!!!! And then when you go there there are 3 working, 5 of which have gone to breakfast and another 4 that are not answering... it is shameful, I repeat this situation, it is a telephone for help to the citizen and it seems quite the opposite, it makes me sad what is becoming the town hall. In others, they pick you up at the first ring! (Original) Después de llamar más de 7 veces y que montón me diera tono, a la 8 hoy 12/11/2019 ya si que me da, y me pasan con una maquina en la cual me pide que marque el número de extensión, y si no lo sabes que te mantengas a la espera, ahora mismo llevo 56:34segundos esperando a cómo me dicen durante la llamada: “su llamada está en cola de espera” es vergonzoso que con los impuestos que nos cobran, todo el personal que hay contratado me tengan 1hora esperando y lo que me falte para que me lo cojan... eso si no me cuelgan antes como me pasó hace unos meses, VERGONZOSO!!!! Y luego cuando vas allí hay 3 trabajando 5 puestos de los cuales se han ido a desayunar y otros 4 que no atienden... es vergonzoso repito esta situación, es un teléfono para ayuda al ciudadano y parece todo lo contrario, me da pena en lo que se está convirtiendo en ayuntamiento. En otros al primer tono te lo cogen!

(Translated by Google) You call on the phone and it takes 15 minutes until they answer the phone. You tell them what you need, they transfer you to another department and they never answer your phone. Then they do it instantly to seize you. Gross !!! (Original) Llamas por tfno y pasan 15 mins hasta que te atienden el tfno. Le comentas lo que necesitas, te pasan a otro departamento que jamas te cogen el tfno. Luego para embargarte lo hacen al momento. Que asco !!!

They say it is a 3-star hotel and not deserved for even 1 star hotel. Rooms are not clean, and towels are with stains. The fruits kept at breakfast are bad. Especially watermelon went bad and kept it for serving. No filling of finished items. No bread available for toaster. We will not stay in campanile hotels, never again, and not worth the pay. There is one beutiful lady standing as gatekeeper to send guests for breakfast not allowed to enter as guest names in English can't able to read. Young guy who is trying to do refill of items is coughing in hands.

The service is amazing. The room we got was kind of tight though, you could barely walk inside. It's extremely close to the train station and it's a 40 minute ride to Atocha station in the center of Madrid.

Was on a tour and this is the hotel we stayed in for the night. The rooms are your typical Campanile rooms. Very basic. The rooms are nice and have everything you may need. Close to the hotel are lots of restaurants. So you can eat out. There is a small shortcut from the restaurant to the hotel. Very close, very convenient. The rooms are clean, nothing too extravagant.

It was nice hotel. But staff was not friendly. Especially at the breakfast time they were waiting like guardian😁 by the way food was good, rooms are very clean and locatin is perfect for going down town... Gracias...

The hotel Campanile was a refreshing break. Close to various restaurants and bars, a five minute walk away. The rooms were welcoming and clean. The breakfast was excellent and catered for everyone's needs and the staff were very attentive and helpful, always with a smile. Definitely recommend this hotel!

I went for a dinner to Campanile. The service was excellent, live music, a very nice place to be. It is close to the train which gives you access to a lot of places. Right behind there are lots of places to go hang out with friends, go dancing. They also have EV charger, so if you need to charge the car, you can also do it while you are there. All in all, a very welcoming place.

I recently stayed here for two nights and I have mixed feelings about my experience. On the positive side, the hotel is located very close to the train station which made it very convenient for me to travel. Additionally, there are plenty of restaurants nearby which was great for finding places to eat. The staff was also very friendly and welcoming. However, on the negative side, the rooms are not soundproof at all. I could hear what was going on in the rooms next to me, on the hallway as well as on the street, which made it difficult for me to sleep. This was a major problem for me and it impacted the quality of my stay. In conclusion, while the hotel's location and friendly staff were positive aspects, the lack of soundproofing in the rooms was a significant issue for me. Based on my experience, I would not choose to stay at this hotel again in the future.

Everything was perfect! The staff very kind and helpful, good location and tasty food!

Stayed 13th—16th July 2023 for convention close by Lovely clean comfortable hotel Tea and coffee making facilities were very welcome thankyou 😊 Nice bar and restaurant in the hotel, reasonable prices Inclusive breakfast was excellent 😊 Staff very attentive and smiling Short walk to cafes bars train station supermarkets Would definitely recommend this hotel

Very clean, friendly helpful staff. Only downside was that breakfast didnt start until 8am. Too late for me but they gave me a bag to take away and made me a hot coffee.

Amazing to visit a house so old that raised Cervantes! Very well preserved and organised! Free entrance! And there are statues of Don Quixote and Sancho in front of the house! Loved it!

Even if you didn't read his masterpiece, if you are eager to see how a spanish house looked like few centuries ago. Then this is a must seen. And remember that the town is not far from Madrid, offers a lovely walking space with many restaurants. And the entrance is free of charge.

Nicely renovated place. It’s an impression of the time when Cervantes was born. Very important for Spanish culture. Museum visit is free.

Very cool, I didn't know who Cervantes was until after the visit but I learned a lot and enjoyed the entire exhibition. Definitely worth a visit if you're in Alcala, it's free too!

A must see when visiting Alcala de Henares. It’s amazing to go back in time where Cervantes lived. Free admission.

Took the Cercanías bus to visit Alcalá de Henares for the day to visit the birthplace of Miguel de Cervantes. There was an interactive show, you get to explore the home, all for free. Expect a line, but it moves pretty quickly.

Alcalá is full of wonders and this old house is without a doubt one of them. It is however insanely crowded by ruthless tourists who flock for a gratis experience. Not a must have

Intersting, even if you are not a fan of Cervantes' work, seeing how one lived during that era is fascinating. Can you spot the English grammar error in the sign? Hopefully, this stimulates the local tourist authority to fix it. This is a university town, after all. Such visible errors are....ironic, to say the least.

Worth seeing and visiting! No long queues and you can visit any time during their open days. It is inside the old town

Free yes free. Self guided tour of the home of the author of Man of La Mancha. The street it’s located on is loaded with little shops and cafes. It not a heavy tourist area so the crowds were manageable It’s worth coming here for a visit

Must see for Cervantes fans! His birthplace and family home. Nicely maintained. Furnished in the style of the 16th century. Entrance was free.

Although the museum is not that big, it’s nice to see the birth place of the most famous Spanish writer, Miguel de Cervantes. It’s also very interesting to see what the place used to look like from the exhibits. If you are in the area, it’s definitely worth visiting.

In center of Alcalá you can find the Cervantes Birthplace house and museum. The entrance is free and you can learn and see how was the lifestyle at that time. Very interesting and a mandatory visit in Alcalá.

Must see if you are visiting Alcala. The entrance is free.

Magnificent building from the 10th century. We did not enter the exhibition inside of the building since the interior seemed very dark during day time. However the exterior already show detailed concerns of the architect during the creation. Worth a visit!

Laredo's Mansion is a beautiful Neomudejar building from the late 19-th century, situated halfway between Álcala's city center and the train station. As of March 2021, there are no guided tours. But you can visit the interior for €1, which must be paid in cash at the entrance. They don't have change, nor do they accept credit/debit cards. The building's current state of affairs is pretty sad. Many rooms as well as the garden are closed, probably due to the pandemic. The highlights are the medieval "Kings room", which features several royal portraits, and two other rooms with quirky Arab decorations and tiles. There are no written explanations of the rooms. Given that there's currently not that much to see, your visit shouldn't take more than 20 minutes. For €1, I think it's still worth it.

It is a beautiful building but it is just not worth it. It has a few rooms, and that's it. It is definitely not a palace as the name says.

Really enjoyed the experience here. Seen the Bible in 5 volumes written in 4 languages. All the history of the kings and queens were amazing.

Beautiful small palace consisting of two floors which is full of history. A must see. Entrance fee is 1 euro donation. Definitely worth seeing

Beautiful building, very old version of the Bible inside. Only 1 euro to enter. Not a long attraction, maybe 30 minutes

It has a nice outer architecture, worth seeing it. Inside of it is actually cool but once you enter, you are allowed to see 2 rooms upstairs and few saloons in the ground floor, so not much to visit inside. There is no ticket actually, once you enter you give 1€ for the place and that's all, takes at most 30 mins. And we couldn't enter the garden, it was closed.

Located quite close to the Railway station, this architectural gem, is one of the main features of this town you may see upon your arrival. Laredo’s Palace is a wonderful Neo-Mudéjar building with a romantic nineteenth-century backyard, built in a time where its own architectural style was already out of fashion. You can’t miss this beautiful oddity if you’re visiting Alcalá.

An interesting place to visit in Alcalá, for just 1€. This is a small and historical palace.

Very informative and well though out space.

Free entry, friendly reception and great history behind

Aconsrjable

Both in Complutum and here we enjoyed a kind of theater teaching us several important concept about Roman habits.

Great restaurant in an old church, quite impressice experience. Food is very tasty as well

Beautiful place and to be honest really lovely service. The food was good and had a great executive menu. Our waiter Jose looked after us. Thanks. BP

Wonderfull food. Wonderful deserts

Great restaurant. Very tasty steak. Many local cheses, tapas and hams. Very good vine.

Great variety, moderate to expensive, fine service and an unbeateable environment: ancient convent from XVI century.

Great place for a special dinner experience!

Regular food, the reviews are overrated. I ordered a “special” meat dish which was expensive and not good at all

Great food and fantastic outdoors patio and sitting space.

ABSOLUTELY DELICIOUS FOOD (— BUT A BIT OVERPRICED) There is no denying that there has gone a great deal of thought into the interior and exterior design of the Martilota Restaurant. It's just nice! The rustic bronce exterior and thoughtfully arranged spaced of the interior, as well as the many many plants (which are literally everywhere) just make the place lively and utterly comfortable; 'you just wanna stay and spend the whole afternoon'-type of comparable. Top! The rooftop bar is the crown jewel and the forthcoming, kind, and smiling staff is the cherry on top. Lovely! But the atmosphere, naturally, is not the only reason to take a seat at the Martilota, the food's important too, right? Right! And it's delicious! Simply well-prepared, beautifully served, delicious food. This is what you'd expect from restaurant food (as opposed to that deep-fried, high-cholesterol, heart-attack inducing junk we're served all over the country). This place did something different (at least on the dishes my family and I ordered) than most other places, sadly all-too-rarely seen; our food didn't swim in excessive amounts of oil for once. 5-stars all around! I'm super happy! Only reason the overall score isn't 5 but 4 stars, is because the whole experience is a bit overpriced, but it's somewhat defensible due to the fabulous location and endearing service. Good job Martilota, keep it up!

Still good opinion, yet I've not teste the full spectrum of food and beverage. Seems I'll be back...

Visiting this beautiful city, we have eaten in this beautiful restaurant, a restaurant in the center of the city and very quiet, we ate very comfortable and quality vs. price is very consistent, much better than many restaurants that you find in Madrid. The service can improve more.

Fantastic value for money in this industrial chic restaurant. It's not in the centre of the old town but is worth the visit. Prepare to treat your taste buds to an explosion of flavours with their fusion style food at reasonable prices. Service is friendly, efficient and professional.

We gad great meals in this industrial-looking and very stylish, simply furnished place. I especially loved sourdough bread. I just don’t like the outside view

The food here was great! We came for dinner without a reservation and it was busy, but we got a table outside. The service was good. We spent ~50 euros for two without drinks or dessert. I especially recommend the cuttlefish dish! I did not see many vegetarian options on the menu.

This place is a vibe and a half. Beautiful faux garden throughout with four distinct dining experiences both indoors and outdoors. The menu wasn’t what we expected and we are glad we were able to branch out a bit from the rhythm of tapas and basic menus. We enjoyed everything right down to the last bites. The presentation and selections made us feel like we could have paid double for this meal 🥘 back in Chicago. Dessert 🍨 and seafood 🦞 made this experience unforgettable. The waiter even treated us to 🥃 shots at the end of the meal.

This took spanish food up a couple of notches!

Great food and ambient. We shared four dishes between three people and enjoyed all of them, especially the Ensaladilla and bunuelos de bacalao, which were really impressive. Desserts were also great, we had the fake tomato and loved it. Place was quite busy, so making a reservation is highly advisable.

We were amazed at how good the food was, how friendly and professional the staff were, and the entire experience felt like true fine dining. We were so surprised also by how cheap everything was- we shared wine and tapas (patatas bravas huge portion, jamon croquettes, shrimp garlic potatoes dish, fresh tomatoes salad which was the BEST tomatoes I’ve ever had) and the sirloin tips (juicy and tender came with potatoes) and the juniper fish which came with thinly sliced potatoes. And the apple tart! So good! They never let our bread plates empty and kept refilling our waters and cleaning off our table before the next dishes. All for 125 euros for 4 people seems like such a steal.

02/09/2023 Very disappointed about the food, the cook temperature, dishes prepared and presentation and the worst the taste. Service is great, very professional staff but not for the result of the experience. Expensive spot for this type of food. The environment it's the greatest in town. My conclusion, the best was the wine and the foi. (Nothing cooked)

The "Menu del día" is a bit more pricy than other places but you absolutely get your money's worth. The food was delicious, and we sat outside on the terrace with a view of the lively central square. I would definitely recommend, and I will definitely be back.

Lovely restaurant situated in the Alcala city square. Good service and nice ambiance to enjoy your food. Staffs are friendly

We had lunch at the Casino, the service was excellent, our waitress was very pleasant and professional. We had a "menu del día", 15.50 per person if I remember rightly the food was very tasty, I had an excellent salad and the arroz meloso con gambas, the portion was small with just two tiny prawns! and I prefer my rice slightly less al dente. All in all I would recommend the casino, it's good value for money although the main course is on the small side.

Nice place at the plaza cercantes. The terrace and personnal excellent. Good place for a good wine and nice food.

Maybe I expect too much as I read a lot comments recommended before I went here, after the lunch I felt a little bit gaps. But in fact I would say that the food here is still good, still recommend.

Great place. Loved the food and our server was most helpful. Good advise about the menu and fabulous wine choice. Look forward to coming here again in the summer. The cheesecake for pudding was amazing and would love the recipe.

Unexpectedly lovely Japanese/fusion cuisine in Alacala’ de Henares. Nice restaurant, very pleasing crockery, glasses and cutlery. Excellent service: our waiter was knowledgeable, smiley, attentive and very nice. The food was delicious and very nicely presented.

Being a big sushi lover, I was very excited trying this place. Went there with the boyfriend, the waiter looking after us was very helpful and nice, explained the menu and was able to answer all our questions. The wine selection is really nice, I appreciated that you can't only chose from Rioja and Albarino like in most restaurants. The food is to die for, although it's on the pricey side, so I would keep it as an option for special occasions

A pretty original place, not just because of the atmosphere but the menu too. A wide variety of dishes for all kind of palates. The unique inconvenient and why I decided to leave four stars is that the prices are a little bit higher than expected.

The food is just amazing! We've tried sushi in many different countries and I must tell you this place is definitely worth visiting if you're in town and in sushi mood. 👍

The food was great, the first three were amazing, as soon as the sushi starts it gets lazy, I would expect something more from a Michelin star. The desert is amazing. As for the atmosphere, it’s bit noisy, I was hoping it would be bit more subtle and less noisy. Service is normal, average I would say. I expected wine taste in the beginning, bit after I order in the second time. For me it’s almost a Michelin star.

Had the menu on a Sunday. €38/person. Not impressed. Some of the dishes were good and some were mediocre. Sorry to say that I am not in a hurry to go back.

I had high hopes for a decent sushi restaurant here in Alcalá, I have been severely disappointed. For the equivalent of $62.20 or €56.60 I received what would be gas station quality sushi in the United States and that may be giving it upgraded status. It is hands down the worst investment for food at a restaurant I have had in the year I have lived here. It did get delivered on time, and that's all I have good to say.

Creative fusion Japanese and Spanish, original and high quality. Very good service. Lots of options gluten free. Since we know it we go regularly, one of the top restaurants in Alcala!

As usual with Paradores service is perfect. The location is excellent, located 3 minutes from Plaza Cervantes and the main University Building. Installed in an old building ( Old Santo Tomas College), the interior is new with a quite modern touch. The Parking is big and roomy, and very welcomed as in the whole area there is no street parking (Follow the instructions on how to get to the parking as they will provide you when making the reservation - If you get to the main entrance is too late) Great restaurant as in most Paradores, but you also have plenty of restaurant close by. Only complain the rooms lighting system us kind of weird as tend to turn on and off most of the lights in the room, and the temperature was too hot in our room and AC didn´t help (It seem was only on heat mode) Overall a great experience

I am reviewing the Spa in this hotel. The hotel is modern and minimalist in design. The spa was €40 per person. I think this was over priced. It is a very basic spa. But is very stylish, beautiful and peaceful space. But has only a small pool with basic jacuzzi jets only. One hot shower. One cold shower. One stone pebble floor foot shower. Small sauna. Small steam room. I have paid less in other hotel with better facilities, juices and flavoured waters. There was only a basic water cooler bottle. The changing room was small and basic with no facility to take wet clothes away. However the spa was very clean, well maintained and the staff were very helpful and friendly. Over priced but clean and beautiful.

Confortable and quite rooms with excellent bathroom. Foods are delicious, worth to stay here althought the location is a bir far away from the city center. It can be good decision for quite and relax trip.

After the disappointment at the Parador Cuenca, we improved our day with lunch at the Parador Alcalá de Henares restaurant. Classy surroundings, excellent cuisine and absolutely wonderful and professional service. The staff at the hotel reception and in the bar also deserve praise.

Just checked in after long trip and decided to have a nap. I woke up to a great surprise. The reception offres to move to another room! Low floor but didn’t help in moving my staff.

It's an amazing renovated historic place, the staff is super helpful and polite. They'll go above and beyond to help you out. The rooms are exquisite and wonderful however the lighting system very wack and somehow depends on settings on your room card, the only guy who knows how it works was the one who set it up its imo the only inconvenience of the hotel. In some they offer you Alcalá almonds which are a local treat and a nice one to have to yourself. It has also an amazing coffee hall and bar where outsiders can come enjoy a nice drink with a relaxing atmosphere. You'll notice that the building only has two floors and that's because of the rules of Alcalá. A city that is older than Madrid (roman presence). All in all 5/5 you should stay there

Perfect service, room and food. The experience was excellent, the staff were excellent without exception. A brilliant location from which to explore a lovely town.

As location is perfect 5 minutes to the center Alcalà nice city to visit.. hotel was good but Air conditioner was not cool enough, room and bathroom less clean. Breakfast is ok

This is a very lovely parador in a historic building, but completely renovated, so it’s a combination of old and modern architecture. It is a large hotel, that hosts events and welcomes hotel guests. It also has a very nice spa that is situated in the old chapel, but has a very futuristic interior. The restaurant has some vegan options, but the vegan options for breakfast are very limited, with no plant-based yoghurt or milk available. The staff of the hotel is wonderful, and very professional. Too bad they cannot accept any tips when using a bank card.

Not Parador enough I have stayed in more than a few Paradores (A Parador is a state-owned luxury hotel, usually located in a converted historic building such as a monastery, castle, convent, etc) including the fabulous Parador in Ronda. I booked this place hoping to be treated to a similar experience and getting to stay in a piece of history. However we were a bit disappointed as this felt a lot more modern and not having retained enough of the heritage vibe. So a bit disappointed, especially since the Rooms were super basic - didnt even have any bottle of water of even the basic luxury elements. LOCATION: Fantastic location in the heart of old town and easy access to all attractions DINE + DRINK: The parador has a sweet Bar and a good bistro, both of which we didnt get a chance to try. ROOM: We stayed in Room 207, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: partially hidden view of the heritage building’s tower ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Stand-in shower; TOILETRIES: decent spa quality toiletries FACILITIES: Super compact gym with limited machines and no weights. Not the best. The swimming pool is a compact one too. Both seem like something that have been fitted just for namesake. SERVICE: Friendly staff that took care of all our needs with a smile and made us feel at home and well taken care of. HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Small TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in limited languages

An amazing experience! The hotel, the spa, and the restaurant ( with plenty vegetarian options 🌱) are a must visit.

It was really special, we loved it. Unfortunately we have spent only one night, but if it was for us would have stayed longer. Alcala is a kind small city, good food, nice weather. Everything perfect

It was nice luxury hotel very quite, suitable for holding business meets and conferences. However I had room on 0th floor and the view from the room was not great. All I could see was a large grey wall outside my window. But this hotel is situated near historical place, so immediately outside hotel u can enjoy some history.

This hotel is excellent. In a redesigned historical building in a beautiful part of the city it's well worth staying. Known for its spa and pool this place is an excellent spot to visit. The dinner here is extra excellent and high quality as Paradores are known for. The service excellent and enthusiastic. Everything is spotless and clean and the hotel offers full service and large rooms The only star i could remove was for the strange lack of electrical outlets in the room or bedside. Forcing you to charge your phone away from the bedside. Other than that a perfect stay. Highly recommended.