I would never go back to this hotel!!👎 The staff treated us like we didn't belong, and we're not welcomed there. They had high surprise fees they failed to tell us about, yet still imposed half of them on us.
It had common rooms, two amenities, and terribly bad customer service. When we requested extra towels it took them long to bring them, we often had to call a second time. The second day a lady house keeper got an attitude with me, was rude in tone, and gave me very little of what I requested. Most of the housekeepers I encountered couldn't speak, or understand english.
The third day we requested the room be cleaned. The guy house keeper said he would, but never came back to clean the room in an hour, like he stated. The shower in our room barely got to a warm temperature. They charged a lot, for almost every little extra. They had no microwave in the hotel room, or the hotel that you could access.
They said we could rent one for $35 a day, then said we could do it for $15 a day. So we had no way to warm our food items except to pay at least $15 a day. We were there for four days, no thanks!! They also charge $38 a day for parking which should be included with your stay, the parking made it hard to spend quality time with our guests.
The children across from us were allowed to be very loud in the early mornings, waking us by hollering, and playing in the halls.
The vent in the icebox was frozen over, with a block of ice blocking it from cooling our food properly. They were supposed to give us a pure room, but didn't, it had no air purifier in the room like it was supposed to. We requested to have a fire pit turned on because we were a bit cold outside, but no one ever came, and they have no shuttle service.
The good parts were it was full of certain interesting activities, at the time they had a masquerade ball going on, some restaurants, and small stores. A few pools, and a small ping pong table. They had a nice little bar at the back of the hotel, with a great draft Ale beer, and they had an espresso coffee shot, that you could make in your room. It was also near Disney World, if you are traveling to Florida to visit Disney World.