This hotel resembles a beautiful woman with a really bad personality. With its great location this hotel also offers all the facilities one might need, from the gym, basketball court, outdoor gym, ocean, adult pool, infinity pool, skateboarding, jogging footpath, to the beach ball area and sports club, all right by the hotel. Half of the time, we experienced decent service; however, the other half, we had horrible service. There was no consistency in how the service was delivered at all. The hotel itself is stunning and breathtaking. The pools are clean and very inviting. The buffet at Pangea was pretty good most days; however, the way the food is set up resulted in me sustaining some serious burns on my right hand. Having a hot buffet dish that is so close to the extremely hot light and having to lift each heavy lid up and down stacked behind each other is never going to be a good idea and a serious safety hazard. The manager discounted my meal but only after offering an apology and ice. Before he walked away I had to hint to him that I hadn’t touched my meal due to icing my arm, and only then did he reluctantly offer to clear the payment for my meal, which was evidently still a full plate of food untouched due to the injuries I had received from the poor buffet style they have set up. One waiter even told me to please get my own ketchup when she could clearly see that I was icing my hand. The app system is absolutely a joke. You have to book a day or two in advance; however, it was almost impossible to find a slot. I had to set an 8 am alarm just to try to catch a restaurant free for my birthday. When we went to the restaurant that evening, it was very empty, yet the app still said fully booked. It’s as if this hotel is really against making money or something. So many things were questionable about how they avoid money and do themselves such an injustice. If I were a manager at this hotel, I guarantee that I could see many ways to make them much more money than they do now. My room service was wrong twice, and at one point, the lady on the phone answered saying, “Yes, Miss (surname),” as though she was irritated by my calls due to their continued errors of bringing me the wrong food. The room service food itself is very average too. There is hardly anything to do in the evening at this hotel. Most of the time, I was cold because entertainment takes place in the open space outside to the point I always called it an early night and missed their average evening entertainment. They don’t have fire heaters or anything to keep us warm or the options for it, and they have such a poor range of cocktails at hand. On my actual birthday, the hotel didn't even bother to wish me a happy birthday, nor did the restaurant. They don’t pay attention to detail, and that’s this hotel's flaw. They have focused too much on how the hotel looks instead of how the hotel is experienced and focused too much on how the staff look instead of how their service is provided. And for that reason alone, I give this hotel a 3 out of 5 stars. Seems harsh, but visit the hotel, and you will see very quickly why 3 is even too generous.