I've never had to complain before, but this took the biscuit ...
First of all I will say the staff were all friendly and helpful.
However, trying to contact someone by phone was crazy when we needed to. 8 calls, 1 disconnect, 6 not answered, and finally, I got reception by going via the fishing lodge. It is very difficult to speak to anyone. The phone system wants you to refer to the website all the time. It would be nice to speak to a human.
The site itself is OK, if not a little tired in places. There was quite a bit of litter around the park, which wasn't nice. It's a very crowded park, especially in the reception area with all the facilities on top of each other. The parking to get to reception on arrival is chaos. There was not enough parking, and it was very narrow to drive around.
Our location on the park was nice, quite out of the way near the fishing lodge, and quiet.
The caravan itself was dirty! I've never complained anywhere before, and the odd issue isn't a problem, but honestly, the beds were changed, but I think it stopped there.
*mould in the fridge
*soft furnishings smelt fusty
*cobwebs in living room
*dirty cutlery
*strange smudge marks on living room ceiling
*dirty mirror
*dusty windows sills
*dirty outer windows with lots of cobwebs and spiders
*a clan of spiders living in the living room
*Sticky stuff in cupboards
*mould on bathroom walls, and the cupboard full of it
*shower screen didn't move properly
*shower screen was dirty
*extractor fan didn't work (which is probably why the shower room was so mouldy)
*dirty floors/carpets throughout
*mould on bedroom wall
*fusty smell on headboard
*toothpaste on taps in the ensuite and up the walls
*cobwebs in bedroom
* All the windows had mould in the frame
Reception took note of the issues, and I was advised the cleaning team would come the same night. 8.30 pm, they came to fix things. I'd done a good chunk of it myself because we checked in at 4 pm and wanted to unpack, etc, after a long day's travelling. They were friendly enough and fixed some issues, but it was late, and I just wanted to get settled. I bought some fabric freshener and gave all the soft furnishings a good go over to try and make it smell better.
Overall, I wouldn't come back to this site, and I'd be reluctant to book with Parkdean again. We paid a good amount of money for this holiday and I was very disappointed with what we were presented with, in terms of accommodation.