After my last re-fueling stay at Hotel Indigo in the Midtown district in Hattiesburg, I felt I had to write about my experience with this little gem, and most importantly- Tammy, the exceptional hotel manager at Hotel Indigo. Her professionalism, elite customer service, and undeniable talent for bringing life into the lobby truly make this boutique property shine. As a regular guest, often accompanied by my 8 month old Labradoodle, I have had the pleasure of experiencing this whole team’s hospitality and white glove finesse.
However I wanted to shine a light on Tammy’s professionalism, which is unparalleled. From the moment you walk into the lobby, you can immediately sense the well-organized and efficient atmosphere she has cultivated. Her attention to detail is impeccable, ensuring that every guest's stay is seamless and enjoyable. Whether you are checking in, requesting assistance, or simply seeking recommendations for local outings, Tammy's warm and approachable demeanor makes you feel like a valued guest every time.
Elite customer service is a nice surprise at this little hotel, and you’ll find it in all places on the property. I know I’m going on a bit, but there are so many negative reviews in the restaurant / hotel / service industry, so I wanted to share a positive. Tammy goes above and beyond to ensure that every guest's needs are met and exceeded. Whether it's a special request, or a last-minute room change, she and her team handle it with grace and efficiency. It's evident that she genuinely cares about the well-being and satisfaction of each guest, and this level of dedication is truly exceptional. I also personally witnessed her calm and cool demeanor with a “difficult” guest and how she disarmed and turned the situation around.
It's not just Tammy who excels at Hotel Indigo; the entire staff reflects a commitment to excellence. From the friendly and knowledgeable front desk team to the attentive Brass Hat staff and the diligent housekeeping crew, everyone works in harmony to ensure your stay is nothing short of exceptional.
In conclusion, I just wanted to show some credit to people who often go unnoticed. Tammy’s exceptional level of professionalism, elite customer service, and talent for bringing life into the lobby make Hotel Indigo my go-to weekend respite. I eagerly anticipate each visit with Benji, my dog, knowing that we will be greeted with warmth, attention, and a vibrant atmosphere that sets this boutique hotel apart from the rest. Kudos to Tammy and her outstanding team for consistently exceeding expectations and creating unforgettable experiences for their guests. And not to forget the hotel restaurant, Brass Hat, has a smart, indulgent Art Deco menu (big dishes like filets and fish) and will deliver to your room. My favorites are the truffle fries, filet, philly sliders and pan roasted redfish. The wine list is also well-considered.
Steve Clark