It's challenging sometime to get away to a resort like Incline Village since we live such busy lives. But my wife and I had the opportunity to stay. Here is what we experienced:
1. Accommodations were great.
2. Valets were great and informative.
3. Food Good.
4. VIP Services: Stunk.
5. Front Desk inquires regarding checkout, stunk.
Let me address 4, and 5.
The VIP services area upon entrance were met by two older "tired" looking women who seemed not appropriate and lively enough for VIP Guests. In past, my experience would be met by, happy, graceful and attractive women, or men, to accommodate my VIP experience. I reluctantly signed up for a VIP card and began my play. With an average bet of 75-100.00 over a period of .45 minutes I chose to end my play and retire for the evening. The next morning, I was comped a putrid amount of 2.00 whole dollars. Wow. I decided to no longer be a VIP member and asked to have my ""good" name purged from the records.
The old, tired looking heavy set woman, whose name I thankfully forgot, mentioned that this is "her" system and once you in the system, you can't get out. Unfortunately that didn't work for me. That will be the last time I stay at that Hotel.
Regarding number 5, it seems like the reservation desk did not have access to my original reservation, since in that reservation, Resort Fees and Occupancy taxes were pre paid in advance. The reservation desk, was not helpful, since he couldn't find the original reservation. However, when I entered the hotel on Friday, the attendant was able to find the reservation.
It seems like this person upon checkout, when asked why I'm being charged twice for Resort Fees and Occupancy Tax, told me sheepishly, that he didn't have access so he couldn't find what I was being charged. So, I 'd like to request a refund, before I take this to social media and really give Hyatt the boot on Google.
First my two night stay was 812 for a standard room.
My incidentals which including Resort Fee and Occupancy Fees totaled 113.00.
I simply ask for a refund of 113.00 and a total purge of all of my records at the resort for the lifetime of my past stays.
I sincerely hope that you begin to treat VIP guests, with grace, attentive, smart and attractive people who walk in.
VIPs don't like to be treated by putrid, people who think they know it all. Finally, when she says it's her system, I truly believe should should consider firing the entire VIP staff. My days at Hyatt Incline are now over.