Attending this college was the biggest mistake of my life. Complete waste of time and money. I spent more time arguing with bureaucrats than attending classes.
Not only will they not help you get the classes you need, they’ll actively hinder you. The system students use for signing up for classes (called Owl Express when I was there) is fundamentally broken, and they will not fix it. They won’t even acknowledge that a problem exists. There was briefly a page for reporting problems, but it didn’t work either. If you email someone about it, you won’t get a reply.
When (not if) you have a problem signing up for a class, the only thing administrators will do is tell you to take another semester.
Can’t sign up for a class with seats available because it’s “full”? Take another semester.
There aren’t enough labs seats available to cover the lecture class? Take another semester.
Unknown error? Take another semester.
The unknown error is the worst of them. If you get an unknown error while trying to sign up for a class, you need to transfer out immediately as you will never get that class. I got that error my second semester and every subsequent semester until I escaped. No one that worked there was willing to do anything about it, they wouldn’t even acknowledge that it happened. All they would do is tell me to take another semester.
It should be noted that taking another semester means paying tuition again. Every semester you take means more money for them and more debt for you. So obviously they won’t help students graduate, it’s more profitable not to.
Another problem is priority registration. A good college lets students register earlier and earlier as they progress so that they can more easily get the classes they need. Not KSU. KSU uses priority registration as a reward for participating in certain programs. The only time I got it was when I did peer leadership, but I never got it because I needed it. So as you progress through your required classes, it actually gets harder and harder to get classes you need as there are fewer options left.
The problems are so bad I had to CHANGE MAJORS so I could graduate before my financial aid ran out. Even then I couldn’t get one of the two classes I needed to graduate. My last half-semester I had to wait three days before I could sign up for classes, and by then one of them was full. I sent a help e-mail asking if anything could be done and, surprise, they told me I’d just have to take another semester.
That was my last semester, and they still told me to take more. Even if I could afford to keep taking classes, it had taken so long to even get to that point that my earlier credits were about to expire. I was out of money, I was out of financial aid, I was out of time, and they still refused to help. They bled me dry and they were still trying to take more. They took everything, and it wasn’t enough for them.
Anyone who has experience with customer service has probably heard the phrase, “I understand that you’re upset.” Customer service workers are taught to recite this in order to feign empathy.
You won’t get that at KSU, because they don’t care enough to fake empathy. They don’t understand that you’re upset, and they don’t care. They don’t even care enough to pretend to care. They hold all of the cards, there’s nothing you can do about it, and they know it. Their one solution for everything is to tell you to give them more money.
I’d like to draw attention to the fact that everything I’ve written is only about registering for classes. There are lots of terrible thing about attending this school, but for this review I chose to only focus on the most basic requirement of being a university. This is just one problem of many.
DO NOT attend this university. Don’t attend, don’t work there, don’t even date someone that attends. If you’re even thinking about attending, I can save you the trouble by summarizing the main lesson of this school in a single sentence: Bureaucrats would rather ruin your life than spend a single second doing their jobs.