My significant other and I have been dining at Carmello’s for a very long time. Yesterday I made dinner reservations for 7:00 and mentioned it was her birthday. The service is usually top notch at this establishment, but for some reason, last night it was terrible. I ordered the veiras and it was great. My parter ordered the special, bacon wrapped filet mignon, asparagus and potatoes (the server told us it was with mashed potatoes, and they were whole boiled red potato’s) The temperature she requested was medium. When our food came out, after what seemed like a longer than usual wait (could be because they were busy, that’s understandable). Our food comes out and my SO cut into her steak, it was very well done. We let the server know, and they apologized and took it back to make her a new one at the right temperature. This took another 30 minutes of which I had to wait to eat my food until she got hers, so I had mine pretty cold. The taste was still good, but this was a major inconvenience. To top things off, our water was not refilled one time our entire meal, other than by someone other than our server, right before we walked out the door. My SO’s martini glass sat on the table and empty for our entire stay, our bread basket sat on the table the whole time, as well as soiled appetizer plates. The manager on duty came and apologized for the steak and brought it out himself, then I had to track him down to relay once again that it was my SO’s birthday because apparently nobody was told. He offered us a free dessert for the inconvenience. I have to say, this is one of the absolute worst experiences as far as service goes when we’ve been out for a meal I think I’ve ever had. This is a fine dining restaurant, which is reflected in the price of the food, but last night it wasn’t reflected in the service whatsoever. This was a huge heartbreak for me, because it ruined what was supposed to be a special night for her. After years of coming here, it was a huge letdown to have this experience at what was one of our favorite restaurants. I hope someone sees this and addresses it so the establishment doesn’t lose loyal diners like us. I never write reviews, but this is something I felt I needed to let others know. I have attached photos of the empty martini glass, as well as the empty water glass that you can see we moved from the back of the table to the front, and still weren’t offered more water until we had our food boxes up and check on its way.