My recent visit to Marcus for brunch was a total disaster from beginning to end. It was a series of disappointments that left me questioning why this place is even in business other than being part of a well established hotel.
We waited an agonizing 45 minutes before we were served sparkling wine. The waitress comes back with Laurent Perrier. We tell her that's not what I've shown her on the menu, only to be told after another 10 minutes searching for it that they had run out, and they substituted it with petnat without asking. When we requested Prosecco, we were eventually served cava, which is sold for $18 at the local liquor store but outrageously listed at $80 here—clearly an attempt to gouge customers.
We specifically asked for peach nectar to make Bellinis, but we were given Guava juice instead. The waitress had trouble understanding our requests and didn't speak French, making communication difficult and confusing.
To add to the disappointment, we waited for over an hour and still didn't receive our coffee.
The lobster omelette, priced at $31, was bland and lacked any accompanying sides. The remoulade was more generous than the few sparse pieces of lobster, leaving us feeling hungry and unsatisfied.
I decided to order a side of lobster, listed at $40. I expected a reasonable portion of lobster to complement my meal. However, I was told that ordering a side of lobster was not possible without getting the whole seafood tower and was instead urged to order the crab and lobster dish, but without the crab and so extra lobster for $89. The logic behind this was incomprehensible.
One of our guests was interrupted mid-meal as the waitress removed her plate, leaving her holding her bagel. Having studied AND worked in hospitality for years, this lack of professionalism was astonishing.
To top it all off, the manager, David, was rude and dismissive. He justified the disappointing omelette by stating it was their #1 seller and that the current market price for lobster is high. If that's the case, they should either remove it from the menu or adjust the price accordingly. Furthermore, he claimed that peach nectar should not be readily available, contradicting our prior agreement when ordering Bellinis.
Overall, Marcus was a letdown in terms of service, food quality, and management. I would strongly advise anyone to steer clear of this establishment if they value their time, money, and culinary experience.
& Thank you to Bar George for saving the day with our special occasion!