We always walk by and the smell from the street is incredible! Family highly recommend the burgers so we decided to give it a try.
We didn’t wait long to place an order, and we easily got a table for 9 at 4:30 on a Sunday. Our bill was was $160 (2 kid’s tacos, 3 burgers, 2 brisket platters, brisket sandwich, 1/2 chicken, and sides of beans/toast, coleslaw, mac n cheese and potato salad 2 waters and 7 fountain drinks). It was hot out and after ordering we immediately went to get drinks. There wasn’t any ice and the drinks were room temp. I asked an (older man with a black cowboy hat) employee holding a cup of ice if there was more ice, to which he replied “no, we’re out”. He wasn’t friendly and seemed annoyed that I had asked. The girl at the register didn’t tell us about the ice when we ordered, but when we asked she said “ask the bar, they have ice”. We stood in line and the bar tender filled up 3 of our cups with ice. Another member of our party came to do the same, the bar tender said she’d get it, he set his cup on the bar while waiting. A larger sweaty woman behind the bar took his cup, I politely let her know that that cup belonged to us, and told her we were waiting for some ice. She had attitude and replied “it was just sitting there” she nastily slammed another cup and turned to walk away. I asked her if she could please put ice in the cup, she was so rude, glared at me and told me she didn’t have a lot. With so much attitude, she snatched the cup literally threw 10 ice cubes in it and slammed it back down on the counter. My husband walked down the street to the treat center to purchase a few cups of ice, we had some ice no thanks to this establishment. Soda was flat. The service at this place was SO terrible, no one was friendly or helpful. There’s more but these were the highlights. Then the food came… it was delicious! No one had anything they didn’t enjoy! The Mac n cheese was a bit salty but delicious nonetheless. They eventually sent someone to get ice and were able to fill the ice machine. The table and chairs weren’t super clean even though someone came over to clean them, women’s bathroom was clean, but overall eh on the cleanliness.
Even though the food was great and they did eventually rectify the ice problem we all agreed we’ll not be returning due to the truly awful service and super rude staff. We felt uncomfortable, we all felt as though we were an inconvenience. It was unwelcoming and we debated on just taking our food and going home.