We visited in July 2020 and had the most fantastic experience. The beauty and the hospitality were top-notch. I'm luxury hotel trained in customer service, and the crew at this tourist attraction were some of the most kind and hospitable people I've ever met! They really did care about those they interacted with. It was outstanding the experience. I will definitely be back next time I'm in Banff! Highly recommended when in the area!

It’s little expensive but if you are up for great view and trail it’s worth. Clean place. Coffee is great at top as well.

I think the cost-effectiveness is good if you have it as a meal package with the gondola. The view is so nice. But it's colder than I thought because of the high wind!

We had a fantastic experience at the Banff gondola One word to describe it- safe. They were constantly wiping and sanitizing things and keeping everything spotless. Extremely organized and no huge line ups either. We were blessed with amazing weather which got us some incredible photos too. Only suggestion may be for them to have other reasonable food options available. Overall If you are coming to Banff this is one experience you won’t want to miss!

Really great views and really great food if you eat in the Sky Restaurant Buffet. Food was really good as long as you get the food that looks fresh. Gondola ride was super short, only about 8 minutes so I think the price was high. Once at the top though there’s lots to do like shop and read more about the area. On the roof/sky deck there’s also little fire pits and an igloo that’s heated that you go in and warm up. I really loved it here and definitely worth seeing it once.

Nice experience! 56$ per adult after 5pm! You can walk for free if you want :) !! Very windy and cold up there so dress well for the occasion. Service was nice. Breathtaking views!! Enjoy!!!

This is one thing you should definitely experience if you're in Banff. The ride itself is bloody amazing. We were four folks. On a busy day, the queue for the ticket can be long but they have many counters so it moves quickly as well. We hardly had to spend more than 10-15 minutes to get our turn. The gondola is quite expensive but the experience is worth the price. They give you a time slot for the onwards as well as the return journey in Gondola. We had two hours available at the top which is slightly less than required but you still can manage to do a lot upon the top. However, it's also tricky if you want to come down early. That can only happen if there is no queue on the top - otherwise, you wait for your time slot to come back down. On a busy day, that might almost be impossible. The staff was great - very friendly. The guy at the ticket counter was from Ireland and had come here for summer, which is incredible. There's a cafeteria right next to the ticket counter with Starbucks and a few other shops.

What an incredible experience!! If your around here, you MUST do this! Even if it's once in a lifetime, it'll be so worth it! Come in the winter months as it's not busy at all, and the cold dry crisp air is super refreshing! There's fire pits to warm up in top of the roof. And the outpost at the end of the trail offers the most amazing view of the Rocky mountains! Complimentary tea/hot chocolate. Stay till its dark and view the stars on a clear night. The gondola ride up is quite fun itself. Coming down at night with the view of Banff is super cool too.

My husband and I got the package with the dinner. It was our favorite experience in Banff. The views are amazing, impressive and beautiful, they gave us a blanket as it was extraordinary cold that night. Once on top, we got out to the deck to enjoy the views, it was too cold to stay out. Dinner was perfect and food amazing, we sat by the window, the view of the Rockies was just enjoyable and impressive. Service was friendly, professional and after dinner, we went to the deck to get s'mores made in the fire pits installed on the deck. There was also live music and telescopes to look at the stars. We took the last gondola, and one more time going down was a great experience, as the views of the city and mountains were amazing. We absolutely recommend this activity!

Amazing experience of gondola in banff. One should definitely try it to experience the real beauty of banff and the surrounding mountains making once in a lifetime experience. The view is mesmerizing and so peaceful.

One of the most beautiful scenic rivers and falls. Nature at its best. Calm serene colorful and exhuberant all at one time. Ir relaxed you and fills you up with new energy vigour and clear mind. Words can't do justice to this wonderland you need to experience it first hand.

Absolutely beautiful, despite being nearly completely frozen the ice was starting to thaw so we could hear some rushing water whilst still seeing the beauty of the ice and snow covering the falls. We can’t wait to come back in the early summer when the falls are rushing at the full glory.

A must see when visiting Banff!!! Best view is from the lookout point, the trail takes you along this glacier falls with amazing views of the surrounding mountains and Bow River, in the summer you can take advantage of boat riding along the bow river!!! I last visited in January 2024 for my birthday and it was amazing!!!

I great place for hiking, taking pictures and just to see the sites

Don’t be turned away by the shortness of this waterfall - its roaring and powerful. Got some cool slo mo videos. This hike was very confusing to get to. We originally tried going for sunset, but were unsure and it was getting dark. So we went the next morning. We parked in the SMALL parking lot for surprise corner lookout and got there early enough there was one spot available. Most people just park there for the surprise corner lookout, which is pretty short, so cars are coming and going for parking spots to open up. We parked there, went to the surprise corner lookout, then walked all the way along the highway to Bow Falls, which was very out of the way because we had to backtrack once we crossed the bridge. I would recommend parking near the bridge on bow river and going from there. There is also a path from downtown banff parking lot across the street from patagonia, but you have to pay to park there. The actual hike is pretty fun, but people everywhere and getting in the way. The path goes along bow river until you get to the falls. There are railings at the end that might get in pictures. Overall pretty cool spot but way too touristy.

Located near the Fairmont Hotel, walking distance. Paid parking is available less than 5 min walk from the viewpoint. Beautiful view to snap some pictures. Don’t miss this place when you’re in Banff. Right next to it is the golf course (across the bridge).

Bow Falls is a scenic waterfall located on the Bow River in Banff National Park, Alberta, Canada. It is one of the most popular attractions in Banff and well worth a visit when you are in the car and have time. Waiting for a car parking space can take a while The falls are easily accessible by road and are just a short drive from the town of Banff. Visitors can park in designated parking areas and take a short walk to the viewing platforms overlooking the falls. Overall, Bow Falls is a must-visit destination for anyone exploring Banff National Park, offering a perfect opportunity to experience the beauty and majesty of the Canadian Rockies.

Nice gentle walk to Bow falls from town behind Banff centre via Hoodo trial and Suprise corner. Beautiful spot lovely turquoise colour to water. Nice gentle walk back to town alongside river Bow.

Beautiful place to visit while in Banff. There’s parking next to the falls or you can park at the parking of the Banff Springs Hotel and walk 15 minutes to get to the falls.

Exceptional place the view is breath taking. There is a short trail across the river giving you some amazing views. Ample parking & washroom. There are picnic spots if needed. Over all you must stop at this place its so serene. Check out my other reviews & follow for more.

These falls never disappoint!! Close to town and near the Fairmont Banff Springs Hotel, the Bow River Falls are a great photo backdrop in every season. Parking is plentiful, but because of the easy access, the area can be very busy! Early mornings are best. And, during the summer, it's worth walking up the stairs to grab a bite and beverage at Wlidhaus.

Beautiful place. Most organised tours come here (we came here twice during our vacation), so you're probably going to visit it, and it's worth it. It's beautiful! Now I would like to check out the movie with Marylin Monroe that was filmed here, since both guides mentioned it...

We walked from Banff Ave, took a left, went over the pedestrian bridge, and walked all the way down the path till the falls. It was MAGNIFICENT and a trip highlight. Seeing the Fairmont was a surprise as well. There are stairs a few times, so keep that in mind. Great for kids. The falls are bigger then they appear. Beautiful!

Amazing! No rainfall! Newer boardwalk along the river. We went down to the river. That's cool. I saw people was riding in paddleboats.

Bow Falls is a nice short walk from the centre of Banff or from the Fairmont Banff Springs hotel. It is definitely worth a visit. The falls themselves are quite impressive and the walk along the Bow River is very nice. There are a few stairs to climb.

Beautiful lake in Banff National Park. There are few picnic tables by the lake. There are big parking lot close to the lake but always busy. Most of the time it is hard to find a parking spot. Washroom facility is available too.

This is a lake which took me by surprise . Walking down from the *free parking lot* the view did not seem that good. Starting part of the lake looks dried out. But once you find the right spot in between the rocks, the view is mesmerising. It’s full of colours. Every time you move an inch or turn your head, the colour combination looks different. Walking down the road is peaceful Would love to visit this(amongst other places) in winter.

Wonderful crew, and beautiful scenery. the boat doesn’t dock anywhere on the trip but the engines are shut down for a few minutes at the turning point in water to experience the calmness and peace, it was a serene experience.

Very nice place. I recommend stopping at a parking lot a bit more South of the main parking lot just by the Road. Here you can get some really nice pictures of the Lake and the mountain. And there are almost no people. Enjoy!

Amazing place with the amazing view, probably safest place to drive at night and have a glimpse of dust of stars out here, northern lights will be plus. There is a small trail to have a walk to the bottom of the lake too so it’s a winter plus to me.

We were there last week and the lake is still frozen

Beautiful, easy to get to and drive along the lake. The views are absolutely stunning, the color of the lake in July is unbelievable. If you are in the area, I'd recommend at least a drive along the lake if your are in a hurry, it doesn't take long at all.

Beautiful lake! With its turquoise colour water this a perfect place for a boat ride or just a visit to explore the beauty of the rockies.

It was a dark and dreary day when we visited this lake which is a short drive from Banff. It was still beautiful. Maybe because it was raining there was not a big crowd at any of the view points so available parking was plentiful.

Great for getting in the water. Plenty of "beach" space (it's really pebbles, not sand). The breeze was nice, and lots of trees if it's sunny. There are also some nice views of mountains.

Wonderful Lake. 10/10. Beautiful at sunset/sunrise. About a 1hr drive from central calgary. Lots of parking, more than enough. Bring a park pass! You could get a ticket. Or unscrew license plate & cover vin! 😁

Beautiful Lake and interesting history behind it. Exceptional facilities: toilettes, coffee/bistro with reasonable prices; beware though CRAZY parking. We were fortunate to park quickly but as we left there was at least a dozen vehicles waiting for a spot. There's some unofficial parking spots we noticed at the shoulder of the road. Check out the cruise/hiking options. Definitely a must-do while in Banff.

Very close to Banff, just a few minutes drive. Open all season long. Boat tours on the summer. Popular for hiking, crosscountry ski and dive tours. Great history and story for the Spirit lake Minnewanka. Not to mention picnic tables are available for free with a cafe open on the summer and fall. This is my favorite place to go in Banff.

Exceptional lake with great view. There is boating, kayaking and mini cruise rides available check out timing and price on their website. But the views of mountains and lake is just breath taking. There is ample parking, washroom and picnic spot and benches. Kids had a lot of fun. There are hikes from the lake. Its not to far from Calgary and definately my top favorite lakes, you must check out my profile for other lake reviews. Check out images and videos and follow for more.

Lake Minnewanka is less crowded and easier to access than Lake Louise, but the geography is just as stunning! It's the largest lake in the park and quite deep as well. A long but easy hiking trail runs the length of the lake, connecting a few camp sites (some get shut down during peak bear season in July). Kayaks are available to rent, and boat tours can be booked in advance. When visiting by car, plan to spend some time circling the small parking lot, waiting for a spot to open up. Minnewanka has a long and interesting history - Clovis tools, flooded towns, a number of dams that changed its shape - so it's worth reading a little bit about it before visiting if history is an interest of yours.

This doesn’t get the hype of Louise or Moraine, but it’s beautiful, and the biggest lake in the area. Free abundant parking, nice bathrooms. We hiked past the bridge then with our bear spray in hand hiked the the left along the river that feeds the lake just over the wooden bridge. We coupled up with other hikers as required to avoid bear 🐻 encounters. Go until you can go down to the river bed.

The frozen lake, hugged by snow-dusted peaks, sets the stage for a cozy winter wonderland. It’s just mesmerizing. The summer time is not too bad either. Both times, we just sat there for hours, taking in all the beauty as much as we could.

We visited here on the shuttle bus from Banff town, we did a short out and back hike along the lake shore. There are public toilets, a little cafe for coffee, cake and ice-cream, along with a boat house for canoe rentals and boat trips.

A mystic beautiful lake amid mountains of Banff National Park, Albert. Panaromic views of nature. Boat ride gives you ferry tales of its original inhabitants ( First Nation People) and their culture as well as of Ghost. A river and mountain peak are named after ghosts! Guides keep you busy till you notice the ride is over. A lot of bears around and need to be careful. Special garbage containers are fixed, which bears may not open.We visited with family in August 2020 when the weather was pleasant .Must visit while at Alberta, Canada.

One of our favorites places to visit anytime during the year! The most recent visit was in the winter. Easy to find parking. It’s a quick walk to see this lake!

Well paved hikes with great bathrooms. Saw a family of deer on the hike. Make sure to bring bear spray as the park ranger mentioned a family getting charged by a bear on this trail last month. Cafe at the start of the trail has great food too.

Nice lake with great views. Some fall colors on the mountain side made it further pleasant. Hike around the lake was amazing. There are few more interesting hikes in the area. The cafe was nice.

An informative place to spend some time and relax. Similar to a museum but have more things to do here. Staffs were helpful and patient to explain things. Loved the ambiance and the way they have maintained the place. Smell of sulphur reminds me of chemistry lab at school. Plan to go there in the morning as parking lots get filling in very quick. Overall great experience.

Cave and Basin National Park is a hidden gem that offers a perfect blend of natural beauty and historical value. Whether you're a nature enthusiast, a history buff, or simply seeking a serene and picturesque setting, this place is a beauty. I can't recommend it enough.

It was an interesting visit to the Cave and Basin National Historic Site. This is the birthplace of National Parks across Canada. The cave and hot springs are unique but has a strong smell of sulphur and we all know that sulfurous compounds are smelly. There are lots of educational information about the history of the hot spring and the town. You also get a stunning view of the mountains from the deck area.

This is a great place to visit if you enjoy history and paying attention to small details (including the snails). It is free for kids 17 and under, so the cost for young families is modest. The cave is of huge historical importance to the Banff of today. The displays of history, including the laughably small original hotel, are interesting particularly to talk through with young children. The boardwalks up to the springs as well as in the wetlands below cumulatively make this a nice stop.

Not too sure why all the so-so reviews? Definitely worth seeing for a stop on the way to the Banff Gondola for about 1-2 hours. Great for kids and informative. Even if you only check out the cave (forewarned sulfur smells) and walk the exhibits. Make sure to check out the views from the second floor.

Pretty cool place, did it all in like 15 minutes. One small smelly cave with a hot water pond, and also an outside thermal pond and that's about it. Really small, I'd say worth the $8.50 to explore and experience it, but you're spending more time in the gift shop & trying to find parking.

How many people go to Banff and skip this place? Not us. Cool to learn the history, plenty of cool exhibits and things for the kids to do. First time to Canada with the family and must say we love their kids Xplorer program. Similar to Jr Rangers in the USA. Everywhere we went the rangers were super chill and no issues getting their dog tag rewards. In USA seems like the rangers were picky about books being 100% or wouldn’t give an extra one out for sibling waiting in the car. Lake Louise, museum, ice field center all have separate programs

It's one of the tourist attractions in Banff National Park. If you love history, this is the right place, and if you don't, then this place is still interesting. Cave is small & smells of sulfur, but it's beautiful. There are two boardwalks, upper & lower. The upper boardwalk, the view is spectacular & you will get to know lots of information about the past. Lots of stairs to climb up. The lower boardwalk is very interesting, with a little pond (different types of small fish), and if you are lucky, you will see different types of birds too. The staff are helpful and knowledgeable. Great for families, especially with young kids and groups, too. The admission is free with the annual park pass. Parking is free. There is a small gift shop next to the parking lot.

Stopped in at Cave & Basin on a Saturday afternoon and really enjoyed our visit. I have visited Banff several times and never have been to this spot. Lots of history to take in ontop of visiting the super cool cave with natural hot spring. Would highly recommend visiting.

This is an amazing place to visit. The exhibits are really interesting and tell you a lot about the history here. The cave walk and basins are amazing to see, and if you continue along the trails it's even more impressive. Truly a remarkable sight. Also the whole place smells like sulfur all the time. Just be aware of you're sensitive to smells!

This is a lovely place to learn about the National and provincial parks in Canada. The cave is pretty small but cool. If you're curious about how the hot springs work this is pretty interesting the sulfur smell is very strong but I blame nature! There's a few boardwalk trails that are lovely and it's a 30 minute walk into town along a trail that passes by a few of the local tourist spots.

Don't let the sulfur smell get to you in the basin area, the awe that comes from this place is palatable. I understand why this is the first national park in Canada, there is something primordial about the basin/pool. I wish that the swimming pool/hot spring was still around, but it was nice that you can still imagine what the place was like back in the day.

Nice place to know the history. On the way out, exited from the back to climb up to see the opening of the cave. It was nice easy hike and worth it. Also hiked the trail towards the swamp and bird blind. Entry is free if you have annual National park pass. Saw elk grazing while walking out of the park.

The cave was interesting but be warned, it's a sulphur hot spring, so there's a smell. Kind of pales in comparison to the other spectacular sights but could be good to pop in if you're looking for more things to do in the area.

Great place. The parking costs 20 bucks. Lots of availability though. The history of the swimming pool was pretty awesome. If you don’t like the smell of sulfur I would not recommend going to see the cave. Pretty nasty smells. The snails were super cool! Would be really cool to swim in that huge pool back in the day. Oh and don’t forget to take a photo in the Photo Booth 😀

We did not go into the historic site. We were keen to explore the area outdoors. The Roam bus (Yellow route 4) was efficient transport from our hotel to the Cave and Basin bus stop, right outside the information building at the car park. It was an uphill walk to the historic site and the start of the Marsh boardwalk - our intended walk. We had read that the warm spring water makes the plant and animal life in this area unique. We didn't see any birds (even from the bird hide) or aquatic life, but did see the white and green algae and a little squirrel posing on a fence! It was a pleasant walk. The path was well maintained and clearly signposted, with informative boards along the way. There were 4 trails of differing lengths which would be great to explore if time allowed.

This place has really bad smell due to sulphur pool. It contains highly endangered snails in the water which is barely visible. I recommend checking it out as it contains exhibits that shows history of the place and their people. The whole tour takes about 45 minutes. Parking available on site. Also has little play area to play bean bag, curling or old fashioned hockey.

Such a cool spot to visit! We loved seeing the original cave and hot pools. Lots of educational content throughout, including up on the boardwalk. It was really neat to see! They also had a “winter carnival” going which was so cute — curling and other games visitors could participate in. Absolutely worth the money!

This place is so amazing! The smell is still in my nose. It's worth every penny. The trails around are amazing as well. The views are stunning. All the staff was great, friendly and informative.

Pretty cool place to visit. I walked from town, maybe 3/4 mile but you can drive there and I believe there are also shuttles. I enjoyed learning the history of the area, from how the spring was first found by two brothers to how the area was a huge pool the locals used regularly at one time. The spring itself in the "Cave" Is pretty cool. It emits a strong sulfur smell but I would still recommend checking it out.

The history of this place is really what brings people to it. I enjoyed visiting the birthplace of the National Parks System and all National Parks across Canada. However the space itself lacks character and even the exhibits are a little lackluster. The cave was beautiful and it is interesting to learn about the endangered snail. However, no one will warn you about the overbearing concentrated smell of sulfur when you enter the cave, so please prepare yourself!

Friendly and informative Parks Canada staff, official merchandise of Parks Canada, clean public washroom. Very neat building that was originally the only permanent school in Banff. Highly recommended stopping by to explore the history and learn more about what the area may offer.

Gorgeous as always. It was a Saturday and we waited less than 10 minutes to buy our annual pass. The views are breathtaking.

The gentleman we spoke with was such a great help! After a few introductory questions about how long we'll be in town and what were in the mood to do, he pulled out a local map and a highlighter pen and got to work. He was a fountain of great local knowledge! He gave easy to understand directions and encouraged us to consider some activities we hadn't thought about. I am so glad we did! We took a scenic drive and saw some amazing wildlife. He suggested the Cave & Basin Park - totally worth going. With new knowledge of the area in hand, we headed out for a trip full of insider tips and places to go. I am so grateful to the staff at this Visitor Center! It was a clean friendly place to pop in and get maps or just use the restroom.

Entry to Banff National Park. A world famous heritage location for nature, and wildlife to explore. You may go into the wild and explore it to its length. Caution: please do not forget to wear hiking shoes before leaving your house. Please bring some emergency tools with you such as rope, torch, some siren etc. If you are going to Bear prone area and looking for camping ground, inform relevant authorities before moving. Make sure you use a bonfire near your camping ground at night. All the best👌✌️👍

Obviously the scenic view is stunning and did not disappoint. Downtown Banff is very crowded even if we went during and off-season time. Recommend driving out to different viewing points which are located along Tunnel Mountain road, where it's less crowed, parking is free, and it's actually in nature. Great experience!

I wish all government support entities were like Banff Visitor Center. Consistently we find the people friendly, helpful and knowledgeable. Not only do they know the information you are requesting but so many times they have personal experience to add to their answers. Certainly worth a visit and the washrooms are handy as well.

Great place for everyone. Brings you close to nature and forget everything. Short drive from Calgary. Just the drive itself is worth it. Great small town vibes with beautiful nature as the backdrop.

Helpful little visitor centre with plenty of info about what you can do in the area.

It’s where nature really praises God. The views are unbelievable, it’s mostly a straight road with clearly marked exits. It cost $21 dollar for our car and we were 3people so I thought that was reasonable. You get a discount for the gondola ride with any Alberta ID (yay locals).. what I don’t get is this culture of taking ride pictures and then charging a whole lot to print it out each, if it was made into a fridge magnet or something I will definitely want it but who wants a hard copy photo for $25 please 🙄🙄. Also visited Lake Louise which was 45mins drive from banff, if you want the lake view go in summer cause it was completely frozen but they built a cute castle on the lake which was cool for pictures and the famous Hotel Fairmont 😍

Can't get enough of this beautiful town.

Their customer service is fantastic. The lady that helped us was very informative and had lots of patience helping us plan two adventures. Never did we feel rushed.

Banff visitor centre should be the first place to head when arriving to banff. The staff is very helpful, providing excellent information. what places to see, and must places to see. If one is taking the ONIT transportation up to Banff. The $10 CAD one way trip cost also includes the local Roam bus in the city of Banff. Otherwise . It will cost an adult $2. CAD. This is still a bargain. I highly recommend going to sulfur mountain and taking the gondola or for those that want to save some $$$. It would take nearly 2 1/2 hours to trek up the rough pathway. Is it worth it? YES!!!! I spent a nice day trip to Banff. It cost me $20.00 round trip taking the ONIT transport from Calgary. FYI. It only operates Friday, Saturday and Sunday. It obvious the price is subsidized. If one travels to Banff, Monday to Thursday, expect to pay $45.00 CAD one way. Besides the excellent staff at the visitor centre, The centre has clean restroom. Enjoy Banff, you will not regret it!

Confusing, many steps to walk up. Once at the top it will be crowded. There are two stations to ask questions. You wait in line and find out your in the wrong line, and have to wait in the other. (Hint: the desk to the left is for reservations only. The one to the right is for directions.) Parking is awful. Good luck there. Only really good thing is that the Employees are very pleasant, and helpful. Needless to say Bamff will not see me again.

This gem is a minute's drive from the Banff town centre and well worth the short trip especially in the morning. The sounds of birds and the pristine waters greet you on arrival. The mountain in the backdrop is reflected by the gorgeous lake. There's one Jetty to take photos but be prepared to be cooperative with other photo takers. Definitely one for the Instagram.

We went and it was frozen so we were able to walk down to the dock and onto the frozen ice. The views here are lovely and there is also a nice walking trail which is somewhat hidden. You have to go all the way down to the end where the road is a dead end. The walking trail commences there.

Beautiful Lakes that are definitely worth the stop if you're in the area

Goods views of the lakes and surrounding mountains. Is easy access from the minor road that runs parallel to the highway, which good for those with mobility issues , but does mean there is often a traffic problem and parking issues. Are a few pull-off areas a parking spots with area to take strolls along the lake. The lake road also popular with cyclists.

Stunning views ❤️ If you are in Banff, you need to stop here for a great walk or to ride a bicycle and enjoying nature.

Beautiful lake. We went here in winter. Most part of the lake was frozen, looked gorgeous. Was a peaceful area!

Must visit, just on the outskirts of Banff. One can walk here from Banff’s near Fenland Park and it’s on the Banff Legacy Trail. picture perfect!

Got some nice views around sunset. Surprisingly, not that many people along the scenic driving route. If there are lots of people, both driving and sightseeing will become difficult from most spots near parking. The path to drive is narrow. It's a nice stop that, hopefully, won't be bogged down by a crowd of people. Scenic drive is a one way.

Beautiful lakes! I would say go early in the morning, so you can get the reflections of the mountains in the lakes!

Wanted to go there to watch the sun rise as it was my only day there. It’s easy to get to. Unfortunately, it was super cloudy, so weren’t able to see the beautiful colours. The view was still gorgeous!

A beautiful lake that is walkable if you stay in Banff. It's perfect for families with young kids, non-hardcore hikers or just anyone who enjoys an easy hike. The lake appeared to be completely frozen today on November 20th but there are still patches of thin ices so I wouldn't advise you to try ice skating or playing hockey here yet. However, I did see a few brave souls testing the limits of the surface ice this afternoon so bless their souls!

Just a pit spot on the way to jasper, unless you want to take your own kayak to get in lake, or go swim. Not as colorful as other lakes, nevertheless beautiful

Even though it’s not as colourful as the other lakes, these lakes are also beautiful and unique in their own way. There is a lot of wildlife nearby,

Was here in June 2022. Incredible panorama of forest, mountain, lake, and sky. All rolled into one beautiful and inspiring view of nature. Note that we couldn't find a place to park to enjoy the views. So we parked at Fenland Trailhead and walked.

Lakes offer a nice mirror view to surrounding scenic mountains near Banff. The best view was walking down the road a bit from the pullout area so please be careful with traffic.

One of our best hikes so far - the elevation was just right (267 as per the All Trails app), and at the peak we had the best view of Banff (both in the golf side and then the town side). The full length of the trail is about 2.4 km, but today we started on the upper end of the hike so we were only able to cover the last 2 kilometers hike (one way). Once at the top, there is a very good place where you can just sit down and relax (we were able to eat our packed sandwiches). While eating and relaxing, we also had a very nice view of Banff (town side). TIP : The parking lots tends to get full so make sure to arrive at the trail as early as possible.

Straightforward and fairly easy trail, great views of the surrounding valley and mountains.

Nice trail for all abilities. Busy during peak times but a nice walk

Moderate, must have trail. Highly recommended.

The beginning was a little steep but it got easier. The view was worth it in the end. 🏔

Perfect weather for a short hike. Packed snow so microspikes were helpful.

Beautiful view.

Gorgeous lookout point. Nice walk from Banff Ave. Did it after fresh snow and footing mostly was no problem, some icy patches, just be sure to wear good boots if you’re hiking in.

Once you have enjoyed the Banff Springs Hotel from the property ~ you can drive up to the lookout at surprise corner. There is a small parking lot, a wooden platform up on the hill so you can take unobstructed photos of this beautiful & iconic hotel. You can also park in town and there is a path that goes along the water and up to the viewpoint.

Nice vista point with a beautiful overlook of the Fairmont hotel. Just 1.5 km from Downtown Banff and easy access from Buffalo street.

Not too far from Bow Falls this lookout offers some great views of Bow Falls and River alongside with fairmont hotel and Sulphur mountain!!! Make sure you go and check it out!!!

A big dedicated viewpoint to view the bow river and fairmont banff springs. they have some information boards about the river and hotel. very very limited parking. the parking leads to the hoodoo trial. A cute spot to spend some time in the afternoon ! Shady and good seating available.

Quick stop to go up the wooden structure across the parking lot... There are trails that connect to other viewpoints in the area as well. On the side of the street coming up into the turn also has a viewpoint to look at the river and Fairmount surrounded by mountains.

This is a very impressive photstop. You get a view of Fairmont Banff Springs from afar. There's place for car parking and a dedicated lookout point. Perfect for photo op.

The view of The Fairmont Hotel from this viewpoint is unbelievably beautiful. You can see Rimrock hotel too from this point. Do not miss this gorgeous view in Winters especially during snow. It’s supposed to be the best view with snowcapped mountains and trees. Must visit.

You get an amazing view of the Banff Spring Hotel from this point. And if you go to the right spot, you will be able to see a part of the Bow falls as well. The view is spectacular and is worth the visit, especially to take a lot of photos. We had gone to the place when it was quite sunny and we had to come back again when it was cloudy just to take in the amazing view.

Around 12 cars can be parked at the parking lot. You park the car and then walk up beautiful paved stairs. The view is nice overlooking the famous resort. This is a quick 10 minute stop. Otherwise, you can just hear the birds and the river for hours.

Perfect way to spend your morning in Banff when youve missed the sunrise but want to make the most of that glorious morning glow. The wooden steps up to the view to the Hotel was majestic. I suggest taking the tough rocky road down to the water to take in the river flow downstream. It's worth the little trek! Highly recommended.

Magnificent view. Worth little bit of driving to see the castle of Rockies from different point of view. Every time we visit Banff this place is must visit spot & if never disappoints. Parking could be little hectic at times especially during weekends or evening. Since there is only limited spots available. But it’s free

Incredible lookout with amazing view of the mountain Bowfall and the hotel. There was limited parking especially on a busy summer day, and the nicely done wooden deck lookout is on the other side of parking lot. The view is totally worth it. It wont take long to get few amazing memorable clicks. I have reviewed hoodo trail which will take 1-2 hours but this lookout wont even take 10 mins and its absolutely worth it. No washroom though and limited parking. Check out videos and images. Follow for more.

passing by!

Friendly staff, free locker backpack/coat check and nice gift shop! They charged us half price since one of the rooms was closed. Downloaded the Whyte Museum Banff app ($6ish) and did the 19 stop, 1.5 hour outdoor walking tour. Good for all us history buffs and it supports the museum!

many animals specimens with good surprises. for instance, I am surprised to see how big the real size of a river beavers, and relatively smaller their cousins of mountain beavers, actually I ran into a wild mountain beavers at the Sulphur mountain gondola place! also got to see the size comparison of grizzly vs black bear, and grizzly vs moose, many birds eggs comparison, it's both entertaining and educational.

Loved coming to this museum! They also have one of the best book stores we’ve seen so far on this trip!! We highly recommend taking a look at the museum and book store !

Its a small museum with a limited collection of artifacts. I feel for the collection the entry fee should not be more than $5. The staff could be a bit cheerful though, or maybe we went towards the end of the day and they were just tired.

The perfect place for an hour or more exploring Banffs past showings it's development as a mountain resort town. A highlight when I visited was the short film about making a traditional birch bark canoe. The collection of historic buildings in the grounds really add to the place (though not always open to the public you can still walk around them). The tranquil museum makes a nice contrast to the retail focus of the town centre.

The 12 dollars entry fee is totally worth it. We got to see a lot of amazing artwork of the Canadian Rockies and we also learned a lot of history.

A small museum in Banff about the history of the city and its inhabitants. There are two main spaces, one on the left, which is a gallery of contemporary artists of the area. And the main one on the right about the history of the city.

This museum is really good, considering it’s location in a small town. There are lots of galleries and exhibitions to see here. The Whyte family, Banff history, paintings and some contemporary art made by local artists. For a $10 fee, I think it’s worth it. The gallery have been well kept and most of the artifacts, paintings and rare items are nicely preserved. This is a good additional activity in Banff if you’re not into Skiing or hiking. We went on Saturday noon and it was just me and my partner the whole time.

At 10 per person free for military. It was a eye opening experience. Amazing works of art and great historical artifacts. A must see in Banff..

Fantastic museum! Great art and a great history of the Banff National Park. There is even a reading room with tons of books and archives to look through. You could spend the whole day here!!

I'd recommend this museum over the Banff Park Museum if you're looking for general history and art. But you should visit both - they're within very close walking distance of each other.

Walking distance from downtown Banff. Nice exhibit about the history of the region and art Tickets are $10 and they have student discount. No water is allowed inside (I was told to not carry my water bottle) the museum and no water fountain. Bow river trail runs right behind the museum.

This is an amazing ski mountain. I should’ve head to the top right when we got there. What I will remember from visiting a ski Mountain is to come prepared. I think the best should be to look at the map before so you know which runs are adapted to your level and which ones are groomed, and where the new snow is. The orange chairlift is just amazing and you are protected from the very cold wind. I highly recommend this area. For lunch we ate at the cafeteria mid mountain and the fries were too cooked and my soup didn’t taste anything so I would not necessarily recommend eating there maybe bringing a lunch would be best or eating down at the bottom of the mountain.

Great staff and amazing views!!! We did a 7km hike from the top of the chair lift. After we enjoyed a xold beer and the best nachos ever from the smoke house grill. This day was a touch pricy, but worth every penny.

Superb gondola ride, chairlift experience and the view of the three lakes was stunning. Rock isle road hike back was also easy. Food was marvelous at the Trappers Cafe there! Rented bear spray, although saw none!!! Superb place! Never seen a gondola make a 90 degree turn like that and keep going!

What a cozy place to spend time and relax after the day of skiing. We come here every winter with family and everyone loves this mountain town. It has great restaurants, shops and even an ice rink. Very cool town for all ages. All the hotels we stayed at are also great.

Love this hill. I am the worst skier out there, but I enjoyed my time on this hill 3 years in a row now at spring break. Love the gondola rides and the amenities. Have taken lessons, and staff are awesome, including the First Aid staff. Bunny Hill is way too small, and the greens are not too beginner friendly. Others in the group that are good skiers love all the different runs. It's a happy place for sure

Amazing experience!!! The terrain is incredible and the view is fantastic (when you get to see it). I just wish the burger place was a little nicer (visually) and that the stores were restocked (and open) more often. We actually fell in love with the place and can’t wait to go back. Goat’s eye is sick.

I was not prepare for what I behold here. The views were spectacular Would definitely recommend however plan to take the Gondola the hike was not my strong point 2 hrs up , 2hrs down. The pub sells great tasting food. It was cool to be on the border of Alberta and British Columbia

I've never personally been down the slopes, but as a spectator, I always enjoy the spaces to sit and watch the slopes. Good food options at 3 different levels at the hill. My son also highly recommends the mountain for snowboarding. Lots of beginner runs. Kind and friendly staff always make the experience. We've also had the privilege of staying on the mountain. I wouldn't change a thing! Highly Recommend!!

We got a great deal in the summer. Classic chalet style. Don't eat here. International staff is wonderful. Twenty minutes to town of Banff. Get a waterfall view room; the sound is really nice at night. If you try to get a ride back up the hill at 22:00, you may be waiting a while.

Great experience. The staff were very friendly and helpful. The gondola was a comfortable ride to the top, and sunshine meadows was spectacular. Great day.

The Citadel Pass hike was awesome. Much thinner crowds than the rest of Banff, likely due to the cost of the gondola ride up. Completely worth it. The views were incredible, and the alpine meadows were a fascinating landscape. Take the Standish Chairlift up to the viewpoint then hike down the back side to rejoin the Citadel Pass trail. It was very cold at the start when we went (Aug 25), but turned comfortably cool later on -- perfect hiking weather. On a sunny day it could be hot with the lack of shade in the meadows, so bring layers!

It is my first time at Sunshine Village and snowboarding in the interior of the Canadian Rockie mountain and I must say, it was an incredible experience! The resort is massive, with a vast array of runs catering to all skill levels, from beginners to advanced enthusiasts. The scenery is breathtaking, with stunning views of the surrounding mountains and forests. The lifts are efficient, and the staff is friendly and helpful, making for a seamless and enjoyable experience. What really sets them apart, however, is the vibrant atmosphere and mountain views with lots of chairlifts (including Teepee that is cover and heated). The ski village itself is buzzing with energy and excitement. Overall, I highly recommend the resort to anyone looking for an unforgettable ski vacation. The combination of world-class skiing, stunning scenery, and lively atmosphere make for an truly amazing experience.

Excellent runs for all levels of ability. We're beginners and had loads to ski. A special shout out to Chris W for a fantastic ski lesson, he was enthusiastic, patient and knowledgeable in helping us learn to ski. Good amenities all round and a lovely vibe to the place. We would love to come back!

First time Mountain skiing and the location is breathtaking. Transportation, parking and signage is extremely helpful. There is only one small bunny slope so not best to learn on. There are plenty of green runs to choose from for those with some basic skills. You can spend days exploring many options at all levels. It can be extremely busy into the weekends but you should still be able to get away from the crowds.

Great for skiing in the winter and hiking in the summer. The views are amazing and the snow in the winter is usually very good. It is more ski friendly since there are quite a bit of flat parts on a lot of runs (even blue and black since they sometimes merge with green runs). Parking also is an issue if you get there after 10am on a weekend/end of December. There are 3 mountains to ski from that provides variety to all different skill levels. It’s one of my favourite places to ski in Canada.

First time visiting and really liked the vast options of skiing here. I'm first time visiting this area, and of course it far exceeds any ski area in Ontario...no comparison. The ski runs are varied from super easy to extreme expert only. Truly something for everyone. Lift lines were non existent, we skied as much as we wanted to. They have nice warm up areas and plenty of food options. Scenery and conditions were incredible.

Took the gondola and chairlift up in August for backpacking. Beautiful ride and great service. Plenty of amenities at the lodge. Picked up breakfast and it was delicious. Can't speak to the skiing here, but I would certainly come back to try.

Sunshine Meadows is a gorgeous place to hike in the summer. Beautiful alpine meadows with a variety of wild flowers, and crystal clear lakes. Many services are closed during the summer, so be sure to bring everything you’re going to need. The only downside is the cost; at $65 per person for the gondola ride, it’s an expensive hike if you want to bring the family. There discounts available for Mountain Collective passes as well as some other ones.

The gondolas ride is the longest I've been 4.6 km (2.7 miles). The ticket also includes the ski lifts. There are several trails at the top. Ours took us to went to the Rock Island Lake and Laryx Lake. The path is very well maintained and the views are gorgeous. Recommended.

The slopes they offer are worth the cost, even though it might be a little expensive given that the environment is quite pleasant and all the staff are amiable. Ski patrol is also very friendly and extremely helpful. The instructors are experienced and provide excellent guidance for beginners. The rental equipment is top-notch and well-maintained. The lodge facilities are clean and comfortable, making it a great place to relax after a day on the slopes. The overall experience at this ski resort is definitely worth the price.

So much terrain. Had a great day at Banff Sunshine. So much different stuff to ski. We took advantage of the mountain tour at 12pm. Our snow host, Fred showed us how to navigate the mountain and took us on so many fun runs. Highly recommend.

Great ski resort for all age group. Fantastic experience with daycare and junior camp for my kids. Kids under 5 is free to ski as well. Huge and various terrians to ride at, be prepared for flat in couple green runs for snowboarders. Will definitely visit again with families soon

Highly recommend Sunshine and ski inductor Luca from the UK. I am a solo skier and had never skied before. Did the 2 hour group lesson at 1:30 which met right on time. Was paired with Luca who is a very friendly, positive, motivating and overall highly professional. It was essentially a private lesson as no one else had selected group lessons in the pure beginner group. We went up the Magic Carpet (very low gradient slope) on a moving walkway and practiced snow plow and turning. Then we went up the chair and managed 2 runs, all in under 2 hours. Luca is very patient and a great teacher. Sunshine is very lucky to have him. I had a great experience. Went from not being able to get the boot on to skiing green slopes in under 2 hours. I rented ski boots, skis, poles, helmet, and bought a daily ski pass with a two hour lesson for $213 USD all said and done.

Great place to ski, different grade runs but something for everyone. Nice place to have lunch and get drinks on the slope. Never waited for the ski lifts highly recommend

I'm so happy and grateful to have an opportunity to ski at one of the best ski resorts in the world. Gorgeous views, wide hills with perfect snow. Ski-in, ski-out available. Restaurants or bring your own food, microwave available. Perfect hills for any ski level."

I am incredibly impressed with this place. The staff was terrific. My wife and I paid for snowboarding lessons. She was a beginner, and I’m more advanced. The training team, Lue and Harry, were incurable. They were super fun to work with and took their time ensuring we were comfortable and confident in the process. The whole Village was very well-maintained. We will definitely be back.

I went during American Thanksgiving in late November and there weren’t a ton of runs open unfortunately. However, the runs that were open were good and the snow was good too! Also, this was early season so the lift ticket was not too expensive! Side note: So many Australians!

Banff Park Museum is a natural historical museum where adults and children get to explore and learn about taxidermy of mostly local animals and wildlife found around Banff. This two storey building displayed a variety of stuffed animals in wooden cabinets neatly and beautifully. There are birds, owls, bears, deers, insects, big horn sheep, lynx, cougar, beaver and some other wildlife specimens.

We had fun in this museum, all the specimens are incredible realistically, It's great for kids to explore all the amazing wildlife here in Canada. 👍👍👍

The Banff Park Museum is a true gem in Banff National Park. Originally opened in 1895 (although the present building was built in 1903), the museum and is the oldest natural history museum in Western Canada. It houses many species of animals that can be found inside and outside of Banff National Park, with most the animals inside the museum being close to 100 years old or older. The museum is well laid out and while it need of some updating and potentially some additional signage or interpretation guides, it is still well worth your visit. The exhibit on climate change and parks is also extremely well done and very informative. I will definitely be coming back!

Great museum the staff were lovely. Make sure you look around the original house and huts as it seems to be a resting place for wildlife. We got some great photos of a dear.

I would highly recommend visiting Banff park museum national historic site and don't forget to bring your park pass get in for free. first floor wheelchair accessible I didn't see an elevator and huge washroom facility 10 ft away from the museum.

This museum is still in its original state the building itself a historic one. It is 100 years old and has great history about animals indigenous to Banff and others donated from places to it.

This was such a great little museum. The admission fee was only $4.5 and is located right in the middle of banff town, so it was an easy walk to get to. I definitely took my time to look at all of the animals and to read all of the little placards , and I thoroughly enjoyed my time here. The staff at the reception desk was kind, but quiet. So unless if you personally go ask them questions about the animals/history, you’ll be on your own. But they were extremely kind when asked questions by the multiple guests :) I 100% recommend this place! It’s great learning about the animals, the geography and the ecosystem of Canada!

Unique 2-story taxidermy museum with a lot of Banff National Park history. Some of the original items are still on display. The animals were mostly hunted back in the day, road kill or donated. Lots of birds (owls, ducks, bald eagle, hummingbirds, etc.), wolves - the black roadkill wolf was my favorite! Linx cats, rabbits, bison, cougar, elk, bears, etc. Some fossils and random artifacts as well.

It’s a very small museum (although with a very small admission fee!) that has quite a bit of taxidermy and some other local artefacts and exhibits. The building itself was cute and interesting to walk around. Unfortunately the staff member on the reception desk was quite rude and not very welcoming or friendly to us as soon as we walked in, which was not a nice way to start the visit.

Nice museum. Kids will have fun. Ample washroom. It closes quite early at about 5pm and you will need atleast 1hour to finish. No free parking all parking is paid. Follow for more.

Amazing and unique museum. The wildlife over here are really looking beautiful and there are many different types of animals displayed at this museum. The place is over 100 years old and is preserved so amazingly. A must visit place in Banff. Highly Recommended.

Nice for a short visit while in Banff - especially if you have the Canada Discovery Pass for free admission. The building itself is as interesting as the exhibits.

Bring your National Park pass to get in for free and use the washroom facility on the other side of the parking lot before you enter. Step back in time as you enter and explore animals, birds, insects, and learn about the effects of climate change on our planet. The kids enjoyed the museum because of the scavenger hunt in the kid's explorer book (I'm not sure they would have enjoyed it as much without the books). They enjoyed collecting another tag for completing the tasks in the books!

For a transit service that covers a huge area, I was impressed. Actually, I was quite surprised that there even was public transit in a small town like Banff! But it made getting around town much more enjoyable than walking in the rain. It's true that buying tickets and navigating their website can be tricky. It took us a few tries to fully understand the route system and which app to use at what time before we finally decided to buy day passes. However, once we got it sorted out, things went smoothly. There aren't as many busses running during non-peak season, so we had to plan things carefully. At one point during our stay in Banff, the bus was running quite late. I think a driver was getting trained or something. We were in no rush and didn't mind in the least, but I could see that it would be frustrating for someone on a tight schedule. I didn't see any notification system to let us know the bus was coming, just late. All in all, I'm grateful there is a bus to use in Banff! Parking would have been a nightmare, even during the non-peak season when we were there. Thanks to the drivers who take the time to drive us around!

The buses are clean, heated in the winter and ac is running in the summer, drivers are absolutely lovely (don't forget to say "thank you"), ticket to Banff cost $6 and it is free around Canmore but 9/10 it is late. So if for whatever reason you depend on the bus, you are screwed. My roam app isn't working (yes, I uninstalled and istalled it back again few times)

I feel safer that everyone is required to wear a face mask inside the bus. There's free mask for those who don't have their own. Also love that we get free rides using the pass given by Ptarmigan Inn.

We took the #10 Route from Banff to Moraine Lake. Tickets were $10 each, which I thought was excellent value. I found this company after I wasn't able to book a seat on the Parks Canada shuttle to Moraine Lake. They also have an added benefit of being able to book as early as you need (which seemed not quite the case with the Parks Canada shuttle). Also, if you're located in Banff or Canmore and headed to Moraine Lake, it's a much shorter drive to the shuttle bus stop (Banff) than the Parks Canada bus (Lake Louise), for only an extra $2! You can park at the Banff Train Station for free. The service was excellent! The drivers we met were extremely pleasant. And they even allowed us to take a return bus since seats were available. I would highly recommend this bus service if you're headed to a hike at Moraine Lake!

Really clean service and good quality buses. Drivers are really friendly The process to book your ticket online is clear. I just have a comment related to cash payments in the bus, they don’t offer change and sometime you don’t have the exact date amount. So one suggestion I would make is if they don’t want to have the bus driver deal with change is to enable credit/debit payment by tapping in the bus

Best and cheapest way to travel Banff attractions if you don’t have a car. Ticket can by online with the Transit app and using ticketing machines.

Very good at not showing up and very good at not showing up on time. I showed up at tunnel mountain hotels stop, 53 minutes prior to when the bus finally showed up. Three x luggage otherwise I would have walked. Three busses drove by us in the other direction. They were heavily unorganized. Today wasn't even a busy day here. Also the bus driver drove badly. Sudden stops which made people bump against each other heavily.l multiple times. I almost missed my connection to Calgary. Please for the future create better service. This was absolutely stressful.

Was convenient most of the time. Only negative experience was attempting to come back to my hotel from the Banff Gondola station at 9:05 pm. There was so many people that they all couldn’t fit on the bus, and there’s no organized line so everyone was stampeding to get on the bus or risk another long wait for the next bus. They should really have double the bus service during this time, as that’s when the gondola is closing and there are so many people needing the bus.

My wife and I are vacationing in Canmore, on the Three Sisters Parkway area, for one week and have been using the Roam transit bus service everyday since we arrived. The buses are always on time, large and very clean. We have been to Canmore quite a few times over the years and this bus service has been great for us. Quick trips into town and also for planning longer days and evenings without having to worry about parking or driving back to our condo. Hopefully the transit system has future plans for electric buses which would help even more with Canmore vehicle traffic and environmental impact in such a s beautiful area. Great job.

Absolutely horrible experience, extremely disappointed. What service, in the year 2021, does not email you a copy of your ticket as well as a receipt? My husband and I are on our honeymoon and we were very much looking forward to a day trip out to Lake Louise. We booked our tickets online so as not to lose out on a seat. Big mistake. As previously stated, they do not send any form of confirmation, whether that be over email or text— they ask for both your email and phone number when you book, however. I know for a fact that my transaction went through because I can see the transaction in my records. I had asked the bus driver if he could somehow look up our tickets if we could show our ID to prove it was us. The answer was a swift no and we were booted off the bus. I’m sure Lake Louise is beautiful— I’ll never know at this point. Put the money towards a rental car and just drive out instead of dealing with unprofessional services like this. $40 I’ll never see again and no refund. Absolutely abysmal.

For popular route such as line 1, there are many buses coming, although there are some small delays. For unpopular routes, the schedule can be scrambled. My weird experience is: they have information board at some stops showing you the next bus arrival time. When we got there, it said 27 minutes, which was totally off the schedule. 10 minutes later, the waiting time became 60 minutes. Another 30 minutes later, the bus passed by us, as we had already been on our way walking back to the downtown. If the system cannot provide accurate and consistent information, why even bother to give one? And how can bus riders build confidence on this public transportation and be willing to use them ?

I use roam all the time, and it’s useful especially to get between Banff and canmore. But how can a bus that serves a small community and has a “set” schedule be so late all the time. The live bus shows the sitting at random stop sometimes and skips entire times too. Makes me miss my connection to Banff or Canmore and makes me late to school and work.

Very clean, on time, super polite drivers. They are respectful and helpful. The bus saves you a lot of time and you'd not have to worry about parking hassles. I used the bus from the free train parking lot in Banff, to the Banff gondola area, and from there to lake minnewanka and back, for free - I had to show my gondola tickets and I was allowed to hop aboard. The driver pointed out some wildlife, and slowed down to enable us snap photos of the ones we saw on the way. I'll definitely recommend using the roam bus if you're in the Banff area.

Very disappointed with this ridiculous company. First, you are told to meet at the High School Transit hub, but it turns out that this is NOWHERE NEAR the public parking area, so if you follow google directions to the school, you will be wasting lots of time looking for parking nearby. When you finally find a legal parking spot and race back to the high school, they have given your seat to a standby. No, actually they have sold your seat - for $20 round trip, to Moraine Lake. We arrived 12 minutes before our departure time, after a big hunt for a parking spot, and were sent to wait in the NO RESERVATIONS line, and because others were in that line who didn't have a ticket in front of us, Roam sold them a ticket and left us behind. We had to come back and line up again in the NO RESERVATIONS line and leave at 12:45, which gave us less than 1/2 hour at the lake until our return trip. It seems to me that they may as well just have "first come first served" line since our tickets were not respected anyway. AND there were many people in the same situation, all missing the bus, so to speak, due to wasting time finding the parking lot and being "too late." I wonder how much extra cash they make on each trip, since there is no refund and they resell your trip while you stand there. Also, one operator, Natasha, was rude and snappy and made the whole situation miserable. Luckily, on our return trip the driver was sweet and that helped to cheer us and I do want to give her a thumbs up (September 25, 3:45 return from Moraine Lake). Banff is Canada's showcase to the world and there is no excuse to portray the poor organization and rude behaviour we experienced in the morning. My suggestions are to have the parking lot and bus location together, no reselling of tickets to stand-by people who do not have a ticket while you are forced to stand in the wrong line, and find people who represent our values of friendly, polite service.

I had a wonderful experience traveling to Lake Louise last weekend. The driver, Heena was very friendly and helped us reach the destination safely eventhough the weather was not at its best. Appreciate her driving skills and friendly behavior.

Why even offer an app that tracks if it’s never accurate, some buses disappear completely, unsure if they don’t turn theirs on or the mountains cut out their location while traveling on the #3, I understand that there’s no cell service in certain areas on the highway, but I’ve boarded buses that aren’t showing their location at all.. it’s extremely unreliable, better have nothing better to do than wait for 30 mins at times.. Can you guys at least have your staff provide updates online? I do understand road conditions are poor at times, so be transparent and give up to date data and help people out who are waiting in the -20 temps. Again- I understand this is public transit but stop trying to be ahead of technology and act like you’re current, making intelligent decisions-when you prioritize bike racks and ski racks over people ( bike rack is never used as there’s one on outside of bus, ski racks I’ve never seen anyone use as they would prefer to hold their gear close) Improve please! I do appreciate the versatility but let’s clean it up and add more seats, buses, updated information !!

I’m a Banff local. For the last three months the bus is consistently so late that it skips times and goes to the next one. I normally catch the 2 going up tunnel mountain at 1:34. My shift starts at 1:45. The bus regularly doesn’t come until 1:52. If you can’t keep the scheduled times that are not only on the sign but also your website then those shouldn’t be the scheduled times. I’ve seen buses waiting at the Banff high school stop until 1:52 because they missed the 1:34 pick up. I understand that the bus is late because there’s people walking on Banff Ave which is why I haven’t left a review till now. But being late regularly and skipping bus times altogether is unacceptable. I’m absolutely disappointed in roam transit and ask that they do better.

The bus didn’t stop because it was “FULL” But I was just by myself on the bus stop waiting 20 minutes already because the bus was late ! In -20 degrees, when the bus finally came - route 1 - he just waved at me at the sign that is full but I could definitely see there was a space for one more person to stand . The walk from the Rimrock to town is too long and dangerous along side the road ! Than I had to wait another 30 minutes for another bus, also with sign that is full but thank God the driver let me in - with plenty of seats to fit another 30 people . This is big waste of my time and there should be extra buses on long weekends for people going to gondola and hot springs, for me - as a worker who finished shift at 4 pm and starting my second job at 6 pm and almost not making my second job on time is outrageous . Please Roam - do something about this !

The Roam transit was such a great experience! The drivers are so nice and it's a great bonus to have this service free with your hotel stay. They had so many stops available and having them electric as well is so cool! Plus their decals on the outside of the buses are awesome.

At a conference on the property. The site is multiple buildings so it can be a challenge to find building you need.

We had been so excited to come and check out the climbing wall and other facilities in the centre and unfortunately we were denied to come inside and use the facilities because we were "under the influence of cannabis" 🙃 we were unaware that smoking is not allowed in public area as we are new to canada. . Very Discriminating Management. Unwelcoming and plain rude.

A spectacular facility in so many ways and a real pleasure to be staying here! I am only a few days in to two weeks but you deserve 5 stars out of 5 all the time. Operating a facility of this size with this level of excellence is tough. As a Director of Marketing for 30 years in Western Canada I would gladly offer you my advice or consulting service to take you to the next level because everything can be better. But I’m impressed and will tell everyone of my time here for years to come!

Prior to the pandemic the Centre used to focus on artists being an integral part of the community. Now their focus is conferences, a vast majority of educational programs are removed and previous practicums/artists no longer have a hotel discount (it’s very expensive now). There doesn’t seem to be any effort to maintain the vibrant community that once existed and there is far less technical staff to support the use of the resources for learning and art due to layoffs. It’s still a beautiful place, but I don’t see the same priorities anymore.

Best place to see an event is the Jenny B ( old Eric Harvie) theatre . Since the Reno. It’s gone down from 900 to 600 seats making it wider more comfortable to see events .

One of my favourite Banff experiences was coming and staying here for a class. The staff and facilities were top notch. Great to see a place like this amidst the beauty of the Rockies!

Small hike to get here, I came to watch a ski movie, is sooooo beautiful the location, you have to walk around here and watch the sunset

I really enjoyed my stay here. It has a lovely view. Great service, they have a pool and a hot tub and you can have your meals with an amazing view of the mountains. My only complaint is that during the 5 days I stayed there (sharing a room), nobody cleaned or changed the towels/sheets.

This is a fantastic place for many reasons. They have a beautiful view being so high up on the mountain and a few restaurants that overlook more beauty! They have or at least had great programs in place for basically co-op students that provided very good hands-on learning experiences. Everyone in the film and media department that was there from 2013 is awesome!! Also deer everywhere always :)

Have played a lot of shows in the Eric Harvie Theatre, the Margaret Greenham Theatre, and the Rolston Recital Hall over the years. I've thoroughly enjoyed working with production and programme staff members including Dave Miller, Gina Bennett, Martin Finnerty, Stuart Bremner, Meghan Brothwick, Casey Prescott, Katie Smith, and Cate Thomason-Redus. A bit of a shame that they rebranded and re-missioned as they did, but happy to see that the Music and Sound facilities are still alive and well, and that they managed to renovate the large theatre despite the battle they were fighting with Town Council.

Superb location, great staff and facilities. Our professional organization held a 5-day conference here in mid-November, and it was great. Excellent meeting rooms, good food, and of course the Canadian Rockies are spectacular. The Tunnel Mountain home is just a short walk up the road from the center, and the views from the top are some of the best in the park.

The BEST Conference facility in Canada. Period. Been coming to the Banff Centre for Conferences for 18 years and it is simply the finest gathering place in Canada for groups - period. THIS year however I was blown away by the Lloyd Hall renovation! Small rooms but highly contemporary wood themed design. New washroom too, stand up shower with a rain shower head!! I was in heaven all week falling asleep and waking up to a huge window at the foot of the bed. And there are gathering areas on the third and first floor, also bright contemporary spaces. Here’s another bonus - Lloyd Hall used to be dingy/studenty type lodging so no one stayed there - NOW with the reno it’s also attached to the Vistas Dining room AND the Sally Borden building underground so you can walk over in Gym/Swimming gear! If you are a meeting planner or new to the Centre the Kinnear Building is an outstanding place for meetings and conferences. MacLab Bistro is THE place to have a glass of wine and enjoy a view like none other. Vistas Dining room is no cafeteria! Each day brings new creative delights of local and healthy but delicious and delectable food. You will need to hike and swim each day :) The Sally Borden building has a full gym, massive swimming pool with hot tub and steam rooms as well as a full climbing room and daily yoga. Lastly, you can’t visit without being greeted by the gracious Jim Olver. A king of a man he is the living embodiment of the Banff Centre and the master of hospitality. Seriously, take his number and text him any time. I’m part of a professional business community ( called CAGP ) who have been coming to the Banff Centre for 29 years and our thousands of members think of it as a second home now. Always improving, consistently memorable, affordable and unforgettable.

Best conference destination. If you ever have the chance to attend/stay here, go for it! Facilities are world class, and it’s smack in the middle of nature. It’s a 5min walk from the town centre and city buses are nearby too. If you have the time, highly recommend doing the Banff gondola. You’ll be able to see Banff centre from the top :) A herd of elk comes to rest on campus at nights, so that’s pretty cool. It was a really enjoyable stay for us