I would have ticked a "zero" star if I could.....
Be aware of the fraud. I really hope that my recent car rental experience from this Hertz Thrifty office at Bezierss Cap'd Agde airport will benefit anyone who is planning to go on a car hire journey, especially collecting from this particular airport office, where many international travellers are found to be a easy target.
In late November 2022 I made my booking online from Hertz Thrifty UK site and paid for a Renault Capture to be picked up at the Bezizer Cap'd Agde airport on the 4th of December and to return this on the 11th of December 2022.
After my partner and I landed at Beziers airport on the 4th of December 2022, I went straight to the Hertz Thrifty office to pick up the car I booked. Over 10 minutes after the lady at the desk took a copy of my car rental booking confirmation, I was told that the car that I have booked was not found. Eventually, she said to me "I will have to force it". I did not think much of it as I just wanted to collect the car and get on with my onward journey. As a standard practice, I was given some documents to sign and provided them with my payment details. Just after I have signed everything, this lady told me that the car I am about to pick up has got some existing scratches and she said she will email me the details with photographs later!
As instructed I went to collect the car from the Hertz car park, where there's no staff at all present. My partner and I had good look at the car, and nothing unusual (including the supposed "scratches") was detected other than noticing the car has not been cleaned. Again we did not think much of it and got on with our short journey to a village nearby, which is only 10 minute drive away, where we stayed.
During one week of rental, there has been a very light use, less than 200km in 7 days, we know nothing has happened to the car at all so went on returning the car with every confidence.
Hertz Thrifty office at Baziers Cap' Agde airport was closed on the 11th of December 2022 when I returned the car. As instructed I parked where I collected and dropped the car key at the designated drop-off box and then saw my partner off (he's returning to the UK) at the airport and I continued to stay in Beziers area.
Approximately half an hour after I dropped the car key, an email from Hertz Thrifty came through along with their photographs telling me the car was "damaged". Hold on a minute here, the car was returned to an unmanned office, and once again noone inspected the car at all at the point of return, but within 30 minutes they can produce all their "evidence" to show you the car has been "damaged", which I will be totally liable for the cost of "repair". What's even worse, the photographs provided by Hertz after collection and after return were clearly showing completely different locations, other words the photos were NOT taken where I collected and not where I returned the car. YET Hertz insists that they have legitimate right to charge a whopping €1,080 from my VISA card!
So from the moment, I received that "vehicle damage" email along with the so-called "evidence", I knew I have been scammed! To date, I am still fighting for justice with assistance of a legal representative.