This place feels like a bar/ restaurant first, and then a hotel second. It feels like they are trying to be a younger brother of a W hotel, but don’t provide the same level of comfort and service.
It is fine for them to have a bar experience in the lobby, but the hotel room should be isolated from this. While staying on the first floor, you can hear the music from the bar late into the night. It made it difficult to sleep. The front desk staff were able to help address this issue, which is why I’m not giving 1-star. They first asked the bar to lower the volume about a quarter after midnight, and then again around a quarter before one. They were unable to move my room that night as they were sold out, but did so the next afternoon.
In rooms facing the back, the window do not open and directly face the hotel stairwell. It was uncomfortably warm in the room, so I tried the AC to cool the room off. Despite being on its coldest setting, only heat came from the vent and made it worse.
There isn’t a deadbolt on the door, and housekeeping walked in on me several times before I could reach the door. One of the times that this happened, I just started to take a shower.
The main reason that I chose this hotel was for its location, which was central and excellent. It should be noted that homeless people do seem to hang out in the evening across the street. It never felt unsafe to me, but I’m not sure if a solo woman would feel the same. The elevator requires a key card to use, so the hotel levels are secure.
The breakfast was OK, though I don’t think it is a good value. It is a buffet that offers (including, but not limited to) scrambled egg, sausage/ bacon, provençale tomato, grilled vegetables, pain perdu, pain chocolate, fresh fruits and cereal. You’d be better off going somewhere else in the morning to eat.
I will say that the front desk is good. I don’t normally make complaints while staying in a hotel, but they did manage the noise situation well. Their work was appreciated. My issue is with pretty much everything else. Perhaps I’m not the target demographic for this brand, but I will never stay here or at any of its sister properties again.