This is supposed to be one of the best shawarma places in the GTA and yet, of all the places we've tried, it is definitely the worst.
Went in around 4pm on a Sunday to grab two shawarma chicken dinners. It was when we got home that we realized there was only one salad and one serving of sauce. We called them and we were told to come back, which we did and once we got there, that's when we were informed that "after a certain time, the individual servings of salads turn into one big serving" and they only give you ONE serving of sauces even though you have more than one dinner.
I understand they want to save on containers, however, this should be noted for customers on the menu AND specified to customers when ordering. BUT, if more than one dinner is ordered, the sides should NEVER be combined. It's common sense for food ordering. If they ask the customer and it's requested, then by all means, go ahead.
The sauce is completely ridiculous. I have had way better shawarma at multiple places around the area, and they ALWAYS give you a serving of sauce for EACH dinner you order. It doesn't cost them much to add an oz. of tahini sauce and 0.5 oz of hot sauce for another dinner. Also, to note, this is extremely dry without any kind of added sauces, so the least they can do is add a serving of sauce for each dinner. This is common sense and every single place, whether it's shawarma, doner or any other kind of cuisine, always provides you with the applicable sides and sauces needed for your meal for EACH one of their orders. Again, COMMON SENSE and COMMON COURTESY.
My last issue with this location is: it took us calling them and having to RETURN to the location for them to tell us about the salad and sauces. We even asked the manager/worker: "Why didn't you tell us over the phone instead of telling us to come back?" No time was taken by the employee to ask specific questions: when did you order? what did you order? what did you receive? Maybe if they had, they would've been able to save us the trip. By the time we got home the first time, called them, got back in the car and drove back to their location, then drove back home... our food was cold and even drier. Clearly customer service is not an important aspect to this location, and for someone who has worked in customer service, this is completely unacceptable. It's the little things when dealing with customers and if you can't even have the ability to rectify issues over the phone before wasting even more of people's time, then you do not deserve their business.
All in all, I've had way better shawarma elsewhere and even though this was our first time at this location, we definitely will never be back. I suggest you check out the other shawarma/doner places around Vaughan as you don't have to worry about choking and you'll actually get what you pay for (and then some). Not worth $50+tax at all!