I happened to be a guest in one of SM condo and had to use the Southmall parking.
My Overnight parking experiences are the worst ever. Very expensive. Very manual. Too many inefficient employees. From security guards to parking attendants, all of them don't know anything. Too many security guards whose purpose is just to be in uniform & talk on their walkie takie. The majority of them are so bored that they only focus on picking their noses & faces. They don't know the policy of overnight parking. So, each security guard comes up with their own procedures. They moved so slow. They took my personal information...from the OR, CR, driver's license, phone number, signature, reason for overnight parking, my payment, and many more to add on the list. They made me fill up releases and waivers and made me make a statement like I'm some kind of a prisoner. One security guard told me to go inside the mall to customer service to fill a waiver when the mall is still close. I needed to go to work and they want me to wait for customer service to open? The other security told me he had a waiver. What kind of system is this? They give me irrational instructions and want me to do the run around. All my private informations were manually written to a dilapidated log book, with so many loose papers that could fly away if wind decide to take a blow. Log books that are passed to many hands and are tossed anywhere. All my private info so carelessly handled and open for everyone to steal. A total negligence and disobedience on the so-called Data Privacy Act. The whole process could take 20 to 30 minutes just to provide me a receipt and let me out of the parking lot. Some people are okay with this manual, archaic, corrupt system. But this kind of treatment is basically a humiliation to any paying customer. They treat you like someone stupid and an offender. They robbed me of my money, my time, and most importantly, my private information. I won't be surprised if this system is happening in the majority of SM malls.
I'm glad they are not the only malls that exist.