This is the only review you’re going to have to read about BiBi Silk!
You’re considering the best choice for a Hoi An tailor if you’re looking for great price with solid quality and good service.
If you were like me, I was overwhelmed with the numerous choices of tailors to decide on in Hoi An. For this reason, I ended up visiting around six different ones.
On the high end were places like BeBe Silk, very high prices (compared to average in Hoi An) but with top quality and professional service. On the low end were places that didn’t even have their own shop (instead just a stall) and were located in the fabric market hall. Their prices were very low but with that came rushed service and maybe one basic fitting.
BiBi silk is the best value I found. Great prices at great quality and service.
Here at BiBi Silk, you’re going to be dealing with Chin. She’s the one in the photo in my review. She went from not knowing any English and working a basic job less than ten years ago to now managing here at BiBi Silk. She’s a very hard worker and she truly wants to see you leave here happy.
I really appreciated how Chin gave me fair prices from the start. None of this inflated price only to be haggled down drastically business.
First off, I loved how she never once rushed me. I took much longer than the average customer with most choices. From fabric, to design, to pockets, trimmings, etc. Other places I went didn’t even give me those options. Chin, always let me know my choices and helped me decided if I didn’t know better. I never felt pressured, only informed.
Her shop is just the right size. Changing room in back, toilet, and nice front space with tons of fabrics. Her and her staff stay busy tending to the details of people’s orders there in the shop. The tailor is off-site. I enjoyed being able to sit down and check out the magazines to get ideas. I would slowly compare fabrics. Never once did I feel rushed. Sometimes the staff would even bring me a nice, cold water to drink while I debated over my decisions.
In total I ordered one suit, two sports coats, one pair of trousers, and a shirt. I had about 3 fittings in total. Chin never gripped over my requests to alter something because it just didn’t feel right.
In fact, more often than not, she would point out to me how something didn’t look right and how she wanted it fixed. Now that is good customer service that is genuine.
Over the few days I went, I got to know Chin better and appreciated her professionalism and personality. She was enjoyable to work with. At first I only requested the suit and one sports coat...then I saw the quality and how much I liked them and ended up doubling my order because of how pleased I was with it all.
I always felt Chin went above what regular good customer service calls for. You really do come away with a great value here at BiBi Silk. If money is not an issue and you want only the best, then go to the expensive options in town. But if you want quality, great customer service, and items you’re going to really love at completely fair prices, then choose BiBi Silk and Chin’s service!