We came here as a party of two and both ordered the lobster and sirloin with two sides. I can't believe how many mistakes can be made in one dinner and how they tried handled in the end.
1. I ordered a house salad with balsamic dressing, but no dressing was served; I had to ask for it.
2. My lobster was not served with my steak; I had to ask for it.
3. Lobster later was served with no butter, ok I will share with my girlfriend's
4. My girlfriend's lobster still had the "black line" in it, apparently, the lobster was not well deveined. Okay, we will do the work and not eating the lobster poop.
5. We ordered a premium side of asparagus with an additional charge of $3. Instead, the food came with broccoli, and we were told they no longer had asparagus. Sure, we took it, but we would have preferred if they had asked us what replacement we wanted before the food was on the table.
6. The bill was not adjusted for the additional charge for the asparagus.
7. We ordered and received a 6 oz steak but were charged for an 8 oz steak.
The check came with the above incorrect prices. I didn't check the details and only noticed that the 6 oz steak was charged at the 8 oz price. I told the server about it, but since it was only a $3 difference and they were about to close, I said it was fine. However, after we paid the bill, my girlfriend noticed we were charged for asparagus which we didn't receive. At this point, I realized there were too many mistakes in one serving, and I wanted a refund for the extra $6 I was charged. It may not be much, but I still don't feel comfortable giving an extra $6 with so many mistakes affecting our experience.
I had to call the server TWICE and waited almost 10 minutes for someone who could handle the incorrect bill. The lady came but with a not-so-friendly attitude as if we were trying to make everything difficult. "So you guys didn't check the bill?" Yeah my bad for not "checking the bill", but it's your responsibility to make sure the bill was correct so customer don't have to check line by line and worry about it? On top of that, you guys made all these mistakes, and all I wanted was to at least get back the extra money I was charged! She wanted to offer me a $10 gift card and said they could not void the transaction and open a correct one. I insisted on getting the money back because I don't think I would ever want to come back after this terrible experience. In the end, they did refund the extra $8 including 8% tax and 18% tips that I was charged, in cash, but they were pretty reluctant to do so. :)
After all, I still gave an 18% tip despite all the mistakes because the server did try to correct them when I asked. But I don't think I would ever come back again, although this place is only a 5-minute drive for me, unfortunately.
My first time writing a one star review and it's a lengthy one :) Thanks for reading.