For the most watched event of the year....
Superbowl Sunday = Super Mismanagement
$50/person to enter the establishment. For the special event, that is expected. For the lack of planning, preparation and organization, unexpected doesn't even begin to describe the night.
Our food for a table of eight didn't come for approximately 1 hour and 40 minutes. No exaggeration. Between the hour/ hour 40 mark, I spoke to the manager about the extensive wait for food. It still took another 20 minutes for it to arrive. When it arrived only half of us received our food, which included cold food, incorrect orders, spicey wings instead of honey bbq, and a medium cooked burger instead of med-well with warm meat, chewy bun and cold fries.
We ordered drinks that took 30 minutes to get to our table, and this was before the crowd got there. My wife ordered a water, and that took 20 minutes. She then ordered a pitcher of water. She told me not to drink it, because it tasted like dirt, literally.
Our entire table stopped drinking before half time, because the wait was ridiculous. At half time, they raised the volume on the tv's. We believe it was done, so they couldn't hear all the complaints.
The only reason, I gave the higher number for atmosphere is I was with friends. With the volume so loud from 1/2 time and after we stop talking. Actually we left after the third quarter, because the volume from the tv's took away from the good company of friends.
Suggestions to the manager. When customers pay a cover charge and you know it is going to be busy, you should:
1. Bring in more servers.
2. Put basic cheap munchies in the table and keep refilling them.
3. Have a special set menu, like wings, fries, burgers.
4. Buspeople to clean up so you don't tie up your servers.
After reading other reviews, I know, you will not respond to this review. You only respond to the positive ones. Again, you should try to endear your business to those who have lodged complaints. You should try to make amends. The others will already come back, and bring will probably bring friends. Another reason to support my Super Mismanagement comment.