My recent visit to Plonk in Bozeman left me deeply dissatisfied with the restaurant's service and overall experience. As a new resident in town with a four-month-old baby, I was looking forward to enjoying the local dining scene. However, my encounters with Plonk on two consecutive days were completely different.
The first day, during the Music on Main event, I was delighted by the excellent service. However, my optimism quickly faded on the second day when I attempted to order takeout for dinner. Unfortunately, my attempts to reach the restaurant by phone were futile, and the lack of online ordering for takeout made the situation even more frustrating.
Undeterred, my family and I, including my four-month-old baby, made our way to Plonk to place our takeout order in person. To my surprise, we were met with an unwelcoming attitude from the blonde waitress in the pink dress, adorned with an excessive amount of turquoise jewelry. She informed us that ordering drinks was a prerequisite for placing a takeout order. While we were willing to order drinks as we waited, her demeanor conveyed clear displeasure, making us feel unwelcome and uncomfortable.
Having worked in the service industry for a decade, I understand the challenges that can arise during busy times. However, a basic tenet of good service is to make guests feel valued and at ease. Unfortunately, the waitress seemed to struggle with this fundamental principle. When she finally returned to take our order, I gave her our order verbally, assuming she would jot it down. (Which she didn’t) Regrettably, upon reaching home, we discovered that our order had been mishandled. After a day of moving and exhaustion, having to endure a $200 incorrect order was disheartening.
It is my hope that such subpar service and disrespect are not condoned by Plonk's management. Paying a considerable sum for both a rude waitress and incorrect food is simply unacceptable. To the blonde waitress in question, I trust that you can reflect on this experience and improve your approach to treating guests with the respect and courtesy they deserve. Everyone has off days, but it is imperative that such negativity does not impact the dining experience of your patrons.
In conclusion, I sincerely hope that Plonk takes steps to rectify these issues, ensuring that future patrons do not encounter the same level of disappointment and frustration that my family and I endured.