I am writing this review, on the most vile sales associate in Nordstrom: Ingrid J.
Register 4352, Trans#7401.
Never had I ever encountered dismissive, rude, passive aggressive, silent treatment from any sales associate, until yesterday! I approached the non-luxury women's shoe register to return two pairs of Autry sneakers. While two sales associates were behind the desk at the time, neither one of the associates responded, nor looked alive when I said, "Hello! So, I proceded to say: "I'm here to return these shoes", the male sales associate walked away and left the immature woman sales associate behind the desk to assist me. She rudely "demanded to know", (never asked politely) If had a receipt. So I said, "let me get it from my app". Then, she rudely commanded, that I read the receipt number aloud to her. So l, without saying a word, displayed my phone screen to her.At this point I was %100 sure, that she was purposely being rotten to me. Mal-mannered, she continued to use the register. Once again, she spoke to me in a rude mannered when she asked me, if I wanted a receipt for my return, and I said simply said, “yes”. She didn’t deserve a “yes, please” from me. Right after I accepted my receipt from her, I turned my back to leave, when she decided to say in the most aggressive, demeaning and loud of ways "YOU'RE-WELCOME", to me!! The nerve of this passive aggressive and mentally ill sales associate. She expected a "Thank You" from meeeee?? I am not the one who is paid to be cordial to customers. I was the happy go lucky customer that greeted her from the start. Her trash attitude made her unworthy of my love and light. I was the one who was ignored and purposely dismissed!! Was this an act of lookism or ageism? Because it sure felt like it!! What was her problem? I did nothing to her. Good thing, Nordstrom can review their cameras and see that what I am writing here is true. Regardless of her not liking me, or her just being in a horrid mood, her JOB requires her to give Nordstrom customers, DECENCY!!! Specially when I was polite from the start. The fact that Nordstrom is allowing their sales agents to mistreat their customers is baffling to me.This person should immediately be reprimanded and kept away from customers in a dark room some where doing stock. She is lucky I didn't make her cry. Instead, l asked her to bring forth the manager. I decided to write this review because I left unsure of how the manager made me feel. I felt that I was told by the manager that she was sorry that I was having a bad day!? What? I was having a great day until her sales associate unfairly mistreated me!!! I had every right to feel upset, I WAS DISRESPECTED by a child. I am entitled to feel how I feel. That is why I am writing this today. Someone please, do something about this unfair customer service. Thank you, for your attentiveness.
With gratitude,
Michelle Cervantes