Good for gluten intolerant and celiac guests.
The daily afternoon snack from 3-5 PM was very good. Fresh fruit, vegetables, bread and meats. Gluten free options. However, many smokers were intermingled with non smokers on the terrace. Smokers should have designated spots even if outside.
Dinner was exceptional! Absolutely outstanding meals! All beef (especially the tenderloin, ravioli and carpaccio) items were excellent. The Yellowfin tuna was also phenomenal. The pork tenderloin was tasteless, recommend a marinade or sauce. Overall, bravo to the chef and kitchen staff! It is rare to have such consistently superior quality dinners at even a four star hotel. Dinner service was also much better than breakfast. The Hotel Petrus dinners are comparable to Michelin one and two star restaurants. Well done!
Baked goods were simply outstanding! Notable were the gluten free cheesecake and poppy seed cake. Limited quantities toward the end of the afternoon snack period. The first bread serving at dinner was excellent, but when asking for more bread, received a lesser quality assortment.
The room was fantastic. The decor, quality materials, color matching, lighting, firm bed, dead quiet floors and doors.
Bike/ski storage was easily accessible and convenient.
Pool, hot tub, general grounds and sauna areas were also outstanding.
Plentiful daily activities.
And room for improvements...
Chipped glass from bar upon arrival.
Chipped water carafe in room.
Dirty dishes at first breakfast. A dirty water glass at dinner, weirdly sticking to the tablecloth.
The first two days' breakfast there was little service, and we weren't informed what was available to order beyond the initial servings. Staff were noisily setting up for the next meal while we were trying to eat. It was difficult and unsettling to have to flag down someone or stand by the kitchen door for a request. Had to ask for water and coffee twice, at two different meals. After a discussion with one of the owners, the breakfast service improved.
The breakfast menu should be available every day to know what's available beyond the limited initial table assortment. I suspect the normal buffet breakfast would have been much better, but here we are in the new normal. Elisa and Yosef were notable and accommodating servers.
Asked for an egg white omelette and was served a full egg omelette.
At 8-10 AM for two of the four days, there were loud machine noises (like a wood or metal shop) and loud music from the underground parking garage below our window. If the activity were necessary, could this have been done mid day?
Although a do not disturb sign on our door at 1045, housekeeping knocks and tells us this is her last room to clean, so we vacated early for her. Why?
We bought two wine glasses from home, left them out in our room and housekeeping took them. Contacted the staff who said they would look into it and never heard back from them.
If the hotel rule is masks required for all (including guests), the rule was not followed. A few guests were maskless while walking around the common areas. For the common toilets, recommend you move a waste basket near the door so guests can use the paper towel to turn the door latch and drop it in the can.
Flies in the breakfast/dining room were distracting.
Hotel Petrus has tremendous potential and, with some relatively minor tweaks, could be a world class experience. Overall, a really superior hotel that needs to at least meet, and hopefully exceed expectations in not just some, but all areas.