Hello, in my case: I reserved on April 2023 for 35000 baht all lessons package and full access to the gym, including Jiu-jitsu, wrestling, mma, boxing and muaythai, to start my training on 10 of October .
When I arrived on 10 of October I found out that the gym was closed cause they were relocating it. I was told by the woman who appears to be the manager that the gym would open next week, but it wasn't, then I came after another week and I was told the Same, for several times during 3 months, it will open next week, but it didn't . Ofcourse I had to look and pay for another gym in the mean time, with the hope that Top Team d open withn the 6 months I was here. Then they started offering some private muaythai lessons, but the gym is still very unfinished inside, not even Matt in the floor, so because of a matter of time and money, I saw my self pushed to ask for the refound of my money cause I need to pay for another gym and they can't offer the package I payed for. I was very rudely responded by this woman and I felt absolutely disrespected, she wouldn't care or even listen to me, just saying gym is open and no refound possible, talking in a mad way and even screaming at me. I send lots of whatsapp and emails to the 'gym' about this matter and I was never responded. Finally my 4rth month out of the 6 I ll stay here arrived, so cause I'm just with the money enough I see myself with no other choice than come to do the muaythai lessons they are giving in Top team Just 2 days ago. So there are 2 coaches, they are okey, and maximum I saw 4 guys training, with a basic level, there is some Matt on the ground but still 80% of the floor is concrete, toilets are unfinished and it doesn't look so clean. There are currently 2 training of muaythai a day, but no mma, Jiu-jitsu, wrestling or boxing trainings, which is what I need to fight in mma and what I payed for.
Maybe it was good before, maybe it ll be good later, but for now It's not. My recommendations: don't pay in advance for any gym, there are so many here u ll always have a place in a Top gym that u can choose once u re here, don't come to phuket top team until its fully finished. And if you are pro fighter caring about your carrier, Don't even think about this gym because the really dont care about the fighter. Maybe okey for beginners who wants to learn some muaythai basics, but I know there are so mane more and with better treat gyms in the area.
Actually 2 days ago in my first muaythai training in Top Team, the woman in charge was mad at me for some reason, asking me very angry about my previous coaches and gym and she even insulted me while I had no words to answer. I asked her a few times to get me an appointment with her boss, the owner or someone with who I can speak but nothing yet.
Well this is the first time in my life I write a review on Google, but if I can't get the training that I need and that I payed for, at least maybe I can avoid some of u guys to making the same mistake than me.
It's really a shame to get to this point, sadly the gym is not what it was when I booked and they don't care and help nothing at all. Good luck guys.
Pd: I have all the messages and proves in my phon if someone needs it just ask me.