Food was ok and the price was very reasonable at 25,000/dish and 5,000/drink, however, the customer service was completely awful.
Our server explained that there’s one dish which can be ordered either spicy, medium spicy, or not spicy. I ordered medium spicy and pointed to the fridge as I asked for a bottled drink. Our server brought our food right away but had forgotten my drink, which wasn’t a big deal, I reminded her and she quickly went and brought it to me. My wife had ordered her food not spicy but was served food that was quite spicy. After calling our server over to explain that her food was too spicy, the server kept responding “no, it’s not spicy, it’s not spicy.” I know that spice levels can be subjective, but don’t offer a “not spicy” option when it is, in fact, spicy, and then argue with guests while trying to convince them otherwise. After my wife repeated several times that the dish was too spicy and that maybe she’d been mistakenly given a spicier dish than she’d ordered, our server walked over to the kitchen and was having a conversation with the kitchen staff, but left us hanging on what the resolution was. She stood chatting with the kitchen staff for a moment and then returned to her duties clearing other tables, without coming back to say anything to us. For a moment, we thought maybe they’d made a mistake and that they’d bring out a new plate that wasn’t spicy, but our server didn’t have the presence of mind to return to us to close the loop. When we were leaving, we stood at the front counter waiting to get the attention of the woman sitting there so that we could pay our bill, but she was too busy chatting with the other women to notice that she had customers waiting to pay. This normally wouldn’t be a big deal on its own, but after feeling annoyed with our service up into that point, it felt extra annoying to have to interrupt the cashier’s conversation just to pay our bill - it should also be noted that our bill was 60,000 rupiah, we handed over a 100,000 rupiah bill, and the cashier didn’t have small enough bills to make proper change for us.