I am the person who bases her stay/purchases on reviews. I read all good and bad. I know people just hit bad luck and that's why it was a negative review. So I hope my review helps the next customer who stays here in Charleston. Let me start with, the reason we were coming to Charleston was for a funeral. My uncle had passed, our family was very close. We live in Maryland so the drive was 10 hours per the GPS. With stops and traffic, we left at noon, arrived in Charleston at 1:15am. My mom, daughter and I were tired and just ready to lay our heads down. The first hotel we checked in gave us some hassle about a late check and the guy was so rude so we left. I am calling hotels at 1:30 in the morning and everything was booked. I came across this hotel, Extended Stay and the guy on the phone (I assume was not at the hotel) was very nice and got us all booked. We arrived to the hotel at 1:30 as we were just down the street. The guy at the front desk, Desmond, made our whole hell of a drive/hotel chaos fade away. He was nice, cracked jokes, made everything so easy for us. Explained everything to me and made check in a breeze.
The hotel was nice, great closet space. Us girls coming for a funeral and not sure what outfit would look right. we used up that closet space. The beds were comfy and clean, the room temp was good. We didn't use the kitchen, tv or phone in the room. We were planning to stay for 3 nights. The service was on our 2nd day and once we learned it would be over by noon, we decided that instead of doing another long drive back home, let's shave it into two days. I called the front desk, spoke to Desmond and again, such great customer service. He and I spoke about an earlier check out and he just made it so easy. The next morning, no one was at the desk for us to check out, but it was easy to figure out what to do. I placed our key in the drop box, I called the front desk on the supplied phone and told them I placed the key in the box and we were checking out.
I called the hotel from home to confirm they received our key for checkout, and spoke to the front desk as well as Charlene, the DM. I swear I love the south because these two ladies (I can picture who I was talking to, but I didn't get her name because I passed by her when were on our way to the viewing Friday morning) they provided such incredible customer service, made me smile. When we go back to Charleston, we will absolutely come stay at Extended Stay again because of those 3 people I mentioned. Again, this is a true review. I believe in a full story instead of a very bleak 5 word sentence.
Thanks again Desmond, Charlene and the front desk guru (sorry I didn't get your name lol)!!!!